Guest Service Assistant

Leaf Hospitality; Blackburn; Hybrid; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Bed & Breakfast stays

F&B discount

Employee assistance

Training opportunities

Long service rewards

Leave entitlement

Discount platform

Job summary

leaf HOSPITALITY is seeking a friendly Guest Service Assistant to join our Blackburn-based hotel team. You will help front desk and lounge operations, warmly welcoming guests and supporting breakfast service to ensure memorable stays.

We value a positive, proactive attitude with good communication and teamwork, in a busy hospitality environment. Compatibility with evening and weekend shifts is encouraged.

Qualifications

• Experience in hospitality or front desk preferred.
• Excellent communication and interpersonal skills.
• Able to multitask in a fast-paced environment.

Responsibilities

• Welcome guests and create a positive first impression.
• Assist guests with enquiries and requests professionally.
• Manage check-ins, check-outs and reservations to standard.
• Provide information about the hotel and local area.
• Handle guest feedback and escalate when needed.
• Support front office and hotel operations.
• Process payments and maintain accurate records.
• Keep public areas welcoming and presentable.
• Assist in upselling hotel services.
• Collaborate with colleagues to deliver great guest experiences.

Skills

Hospitality

Customer service

Communication

Teamwork

Job description

Guest Service Assistant

This stylish hotel is off the M65, ideally located on the border of Hyndburn and Blackburn located within the Frontier Retail Park. Local attractions such as Blackburn's historic cathedral, the Blackburn Museum & Art Gallery, King George's Hall, and Blackburn Empire Theatre are only a 10-minute drive away.

The hotel encompasses 150 bedrooms and has substantial parking available for big group bookings. The hotel has a friendly, upbeat, comfortable feel and embodies Hampton's culture of Hamptonality perfectly. Our team will welcome you with a bright smile and are multiskilled to support you on both the reception desk as well as in our lounge, bar, and during breakfast. There is a spacious lounge area where guests can enjoy a relaxing drink and some food, or they may choose to take advantage of the onsite gym. The spacious and friendly lounge area is the perfect setting to meet with your family, and friends, or to organise a small meeting with a client or colleagues.

We're looking for a friendly and enthusiastic Guest Service Assistant to join our team and help create exceptional experiences for our guests.

This is a varied and guest-focused role where you'll be at the heart of the hotel operation, providing a warm welcome, supporting guests throughout their stay and helping to ensure every visit is memorable.

If you enjoy working with people, thrive in a fast-paced environment and are passionate about hospitality, we'd love to hear from you.

Why Join Us?

• Team Member Programme with £50 Bed & Breakfast stays across participating leaf HOSPITALITY hotels


• 50% food and beverage discount


• Employee Assistance Programme and wellbeing support


• Hapi discounts platform


• Long Service Recognition Awards


• Team Member recognition awards


• Annual leave that increases with length of service, gaining an additional day each year up to a maximum of 5 extra days


• Training and development opportunities

What You'll Be Doing

• Welcome guests and create a positive first impression of the hotel


• Support guests throughout their stay, responding to enquiries and requests professionally and efficiently


• Manage check-ins, check-outs and reservations in line with company standards


• Provide information about the hotel, local area and available services


• Handle guest feedback and escalated concerns appropriately


• Support the smooth day-to-day operation of the Front Office and wider hotel operation


• Process payments and maintain accurate guest records


• Ensure public areas and guest-facing spaces remain welcoming and presentable


• Support revenue opportunities through upselling and promoting hotel services


• Work collaboratively with colleagues to deliver exceptional guest experiences

What We're Looking For

• Previous hospitality, customer service or Front Office experience is desirable but not essential


• Passion for delivering exceptional guest experiences


• Friendly, confident and professional approach


• Strong communication and interpersonal skills


• Ability to remain calm and professional in a busy environment


• Good organisational and problem-solving skills


• Positive, proactive and team-focused attitude


• Flexible approach to working hours, including evenings, weekends and holidays

About leaf HOSPITALITY

leaf HOSPITALITY is a hotel management company trusted by owners to operate branded and independent hotels across the UK.

Since 2007, we've managed every property as if it were our own, combining commercial expertise with a people-first approach. We build strong teams, create memorable guest experiences and deliver long-term success for our hotels, owners and communities.

Everything we do is guided by one principle:

be EXCELLENT.

Diversity & Inclusion

We are committed to creating an inclusive workplace where everyone feels welcome, respected and able to succeed. We celebrate individuality and believe diverse perspectives help us deliver better experiences for our guests, teams and communities.

Compensation: Minimum Wage