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Guest Relations Manager

Collins King & Associates

London

On-site

GBP 35,000 - 50,000

Full time

3 days ago

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Job summary

A new high-end restaurant and bar is seeking a Guest Relations & Reservations Manager to lead a team of 7 and ensure smooth operations in a fast-paced environment. This role involves strong leadership, maintaining high service standards, and managing guest communications effectively while collaborating with senior management on events and VIPs.

Benefits

Staff socials

Recognition for job well done

Chance to grow with the business

Qualifications

Experience in guest relations and reservations in high-end venues.
Strong black book of contacts.
Ability to stay calm in busy situations.

Responsibilities

Lead a team focused on guest communications and bookings.
Ensure service standards are maintained.
Work with the senior team on guest care and events.

Skills

Leadership

Organizational skills

Customer Service

Communication

Problem Solving

Tools

SevenRooms

Resy

OpenTable

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About the Role:

A new high-end restaurant and bar is looking for a Guest Relations & Reservations Manager to lead a team of 7, covering all guest communications and booking operations.

It’s a fast-paced, high-volume venue where service standards really matter. You’ll be responsible for making sure every shift runs smoothly, every guest is looked after properly, and the team is sharp, focused, and on point. You’ll also be working closely with the senior team on VIPs, table plans, guest care, and events. So confidence, organisation, and people skills are key.

About You:

You’ve run guest relations and reservations in high-end venues before
You’ve got a strong black book of contacts and know how to use it
You’re confident leading a team and keeping standards high
You stay calm when it’s busy and keep things moving smoothly
You’re great with systems like SevenRooms, Resy, or OpenTable
You know how to make every guest feel welcome, important, and looked after
A senior role at one of London’s standout openings
A strong, supportive team and a genuinely good working culture
A chance to grow with the business — future projects are already in motion
Real input into how things are run, from systems to service
Team socials, staff perks, and proper recognition for a job well done

Seniority level

Seniority level
Mid-Senior level

Employment type

Employment type
Full-time

Job function

Job function
Management
Industries
Restaurants

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