Guest Relations Exec: Create Memorable Stays & VIP Moments

Leicester Marriott; Enderby; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Leisure Club Membership

Meals in Associate Dining Facility

Uniform & dry-cleaning service

Discounts (Perks at Work)

Job summary

Leicester Marriott seeks a guest-focused hospitality professional to welcome guests, offer information on hotel services and local attractions, and help ensure a memorable stay.

You will respond to guest needs, handle feedback, and contribute to a welcoming, high-standard service culture. Working 40 hours over five days including weekends, you’ll grow within Marriott's global career opportunities.

Qualifications

• Guest-focused approach to service delivery.
• Proactive, anticipates guest needs and resolves issues.
• Professional conduct and strong communication with guests and colleagues.
• Willingness to provide personalised experiences for guests.
• Ability to turn feedback into positive improvements.

Responsibilities

• Deliver a warm, friendly welcome to every guest.
• Build positive relationships with guests during their stay.
• Anticipate guest needs and provide personalised service.
• Engage with guests to ensure comfort and satisfaction.
• Record feedback and respond to guest concerns promptly.

Skills

Guest-focused

Proactive

Accountable

Professional

Communicative

Personalised

Problem-solver

Job description

Leicester Marriott seeks a guest-focused hospitality professional to welcome guests, offer information on hotel services and local attractions, and help ensure a memorable stay.

You will respond to guest needs, handle feedback, and contribute to a welcoming, high-standard service culture. Working 40 hours over five days including weekends, you’ll grow within Marriott's global career opportunities.