Guest Laundry Attendant

Park Plaza; Greater London; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Holiday allowance

Free meals

Staff discounts

Refer-a-friend bonus

Wellbeing platform

Employee assistance

Ride to Work

Retail discounts

Uniform dry cleaning

Career development

Job summary

Park Plaza Riverbank is seeking a Guest Laundry Attendant to support guests, colleagues and hotel operations with the highest standards of cleanliness and care. You will manage guest laundry, uniforms and linen, ensuring items are handled and presented to a premium standard.

Join a team that values reliability and attention to detail, offering career development and a range of staff benefits within a modern, central London hotel. Training and support are provided to help you excel.

Qualifications

• Have previous laundry, housekeeping or cleaning experience, ideally within a hotel environment.
• Be organised and able to work efficiently in a fast-paced environment while managing changing priorities.
• Deliver excellent customer service and communicate confidently with guests and colleagues.

Responsibilities

• Process guest laundry, colleague uniforms and hotel linen to high standards.
• Operate laundry equipment safely and efficiently following procedures.
• Handle guest laundry requests promptly and professionally.
• Maintain a clean, organised and safe working environment.
• Collaborate with Housekeeping and other departments to support daily operations.
• Report maintenance issues and proactively identify opportunities to improve efficiency.

Skills

Laundry experience

Attention to detail

Organisation

Customer service

Communication

Flexibility

Job description

Guest Laundry Attendant - Park Plaza Riverbank

Join us as a Guest Laundry Attendant and play a vital role behind the scenes, ensuring our guests, colleagues and hotel operations are supported by the highest standards of cleanliness, presentation and care at Park Plaza Riverbank.

Park Plaza is an upper upscale, contemporary hotel brand where modern city-centre hotels and authentic service come together to create memorable moments.

Your Benefits

• Salary: £13.29 per hour
• Start with 30 days holiday per year (pro-rata) - incl. bank holidays
• Two free meals per day
• Heavily discounted hotel rates & 50% off restaurants and bars for you, your family & friends.
• Recommend a friend bonus - up to £750
• Vitality at work - health & wellbeing platform, incl. great gym discounts.
• 24/7 access to our Employee Assistance Programme
• Ride to Work Scheme
• BenefitHub - Discounted prices at hundreds of major retailers
• Free uniform dry cleaning
• Rotas published at least two weeks in advance (if applicable)
• Extensive career development programmes
• And more...

Key Responsibilities As Our Guest Laundry Attendant

• Process guest laundry, colleague uniforms and hotel linen in line with brand standards, ensuring all items are cleaned, handled and presented to a high standard.
• Operate laundry equipment safely and efficiently while following all laundry procedures and care instructions.
• Handle guest laundry requests promptly and professionally, ensuring special requirements are met to enhance the guest experience.
• Maintain a clean, organised and safe working environment, adhering to all health and safety policies and procedures.
• Work closely with Housekeeping and other departments to support daily operations and maintain service excellence across the hotel.
• Report maintenance issues, equipment faults and safety concerns, while proactively identifying opportunities to improve efficiency and service standards.

About You

We are looking for a Guest Laundry Attendant who takes pride in delivering high standards and will:

• Have previous laundry, housekeeping or cleaning experience, ideally within a hotel environment.
• Have strong attention to detail and take pride in maintaining excellent quality and presentation standards.
• Be organised and able to work efficiently in a fast-paced environment while managing changing priorities.
• Deliver excellent customer service and communicate confidently with guests and colleagues.
• Be reliable, flexible and committed to our values of Trust, Respect, Teamwork, Enthusiasm, Commitment and Care.

At Park Plaza, individuality is valued, development is encouraged and authentic service comes naturally.

We celebrate diversity, champion inclusion and provide equal opportunities for all, welcoming applications from every background.

Park Plaza. Be part of it.