Guest Host - Seasonal Contract

Mitie; Portsmouth; On-site; GBP 12,000 - 18,000; Part time

Job summary

Gunwharf Quays is seeking enthusiastic Guest Services Hosts for the festive season. You will be the first point of contact, delivering outstanding service, sharing local information, and assisting guests to create memorable visits.

Ideal candidates are friendly, confident in social settings, and flexible for weekend/evening shifts. Roles include indoor/outdoor duties across all weathers with a supportive team environment.

Qualifications

• Polite, friendly and customer-focused demeanor.
• Ability to work as part of a team in a fast-paced environment.
• Flexible weekend and evening availability during the festive season.

Responsibilities

• Provide information and assist guests with enquiries to ensure a positive visit.
• Use radios to reach centre personnel and coordinate with the team.
• Share guest feedback using the provided platform.
• Know Gunwharf Quays well to answer questions from visitors and locals.
• Maintain a professional, empathetic attitude towards guests and colleagues.
• Rotate duties and be flexible as the team schedule requires.
• Work indoors and outdoors across all weather during the season.

Skills

Polite demeanour

Team player

Confident in social settings

Flexible weekends/evenings

Job description

Bring the magic of Christmas to every guest visit at Gunwharf Quays! We are looking for enthusiastic, friendly, and customer-focused Guest Services Hosts to join our team during the festive season. As the first point of contact for our guests, you'll play a key role in creating memorable experiences by providing outstanding service, offering centre information, assisting with guest enquiries, and helping to ensure every visit is enjoyable and stress-free.

Do you enjoy meeting new people, thrive in a fast-paced environment, and take pride in delivering exceptional customer service? We'd love to hear from you. This is a fantastic opportunity to gain valuable experience as part of a supportive and energetic team during one of the busiest and most exciting times of the year.

Person Specification:

• -Polite and friendly demeanour
• -Works well within a team dynamic
• -Confident and outgoing in social settings
• -Flexible on weekends and evenings

Main Duties:

• -Maintain a positive, empathetic and professional attitude towards our guests, brand partners and colleagues.
• -Be confident in using radios to reach colleagues or centre personnel
• -Provide local information to support Tourism
• -Driving Guest feedback through the Share your thoughts platform
• -Know our centre so you can answer questions from all those working, visiting or living around Gunwharf Quays
• -Demonstrate cooperation, professionalism and team spirit within our Guest Services Team
• -Work with a positive demeanour and support others in the team when required
• -Be open to change and be flexible within your team where requirements are necessary
• -The role of Guest Services includes being inside and outside all times of the year, all weathers and rotate in/out with colleague

There is opportunity when the seasonal contract ends to extend into a permanent or reoccurring seasonal contract. Seasonal contracts range from 8-30 hour. Must be able to start within the first 2 weeks of November and be available throughout December.