Seasonal Guest Services Host

Gunwharf Quays Limited; Portsmouth; On-site; GBP 12,000 - 17,000; Part time

Job summary

Gunwharf Quays Limited is seeking enthusiastic Guest Services Hosts to join during the festive season. As the first contact for our guests, you will deliver outstanding service, provide centre information, assist with enquiries and help create memorable visits at Portsmouth.

This fast-paced role requires a friendly, confident demeanor, teamwork, weekend and evening flexibility, and the ability to stay positive in all weather.

Qualifications

• Polite and friendly demeanour.
• Works well within a team dynamic.
• Confident and outgoing in social settings.
• Flexible on weekends and evenings.

Responsibilities

• Maintain a positive, empathetic and professional attitude towards our guests, brand partners and colleagues.
• Be confident in using radios to reach colleagues or centre personnel.
• Provide local information to support Tourism.
• Driving Guest feedback through the Share your thoughts platform.
• Know our centre so you can answer questions from all those working, visiting or living around Gunwharf Quays.
• Demonstrate cooperation, professionalism and team spirit within our Guest Services Team.
• Work with a positive demeanour and support others in the team when required.
• Be open to change and be flexible within your team where requirements are necessary.

Job description

About the Role

Bring the magic of Christmas to every guest visit at Gunwharf Quays! We are looking for enthusiastic, friendly, and customer-focused Guest Services Hosts to join our team during the festive season. As the first point of contact for our guests, you'll play a key role in creating memorable experiences by providing outstanding service, offering centre information, assisting with guest enquiries, and helping to ensure every visit is enjoyable and stress-free.
Do you enjoy meeting new people, thrive in a fast-paced environment, and take pride in delivering exceptional customer service? We'd love to hear from you. This is a fantastic opportunity to gain valuable experience as part of a supportive and energetic team during one of the busiest and most exciting times of the year.

Key Responsibilities

• Maintain a positive, empathetic and professional attitude towards our guests, brand partners and colleagues.
• Be confident in using radios to reach colleagues or centre personnel.
• Provide local information to support Tourism.
• Driving Guest feedback through the Share your thoughts platform.
• Know our centre so you can answer questions from all those working, visiting or living around Gunwharf Quays.
• Demonstrate cooperation, professionalism and team spirit within our Guest Services Team.
• Work with a positive demeanour and support others in the team when required.
• Be open to change and be flexible within your team where requirements are necessary.
• The role of Guest Services includes being inside and outside all times of the year, all weathers and rotate in/out with colleague.

About You

• Polite and friendly demeanour
• Works well within a team dynamic
• Confident and outgoing in social settings
• Flexible on weekends and evenings

There is opportunity when the seasonal contract ends to extend into a permanent or reoccurring seasonal contract. Seasonal contracts range from 8-30 hours. Must be able to start within the first 2 weeks of November and be available throughout December.