Guest‑Focused Hospitality Pro — Growth & Perks

Heartwood Collection; Henley-in-Arden; On-site; GBP 14,000 - 19,000; Full time

Benefits offered by this job

National Living Wage + TRONC

Training & development programme

Employee Assistance Program

EarlyPay

Enhanced Maternity & Paternity leave

Referral bonus £1,500

50% off food + 20% for family &朋友

Birthday gift

Long Service Recognition

Retailers & experiences discounts

Cycle to Work Scheme

Job summary

Heartwood Collection is a multi-award-winning hospitality group with cosy pubs and brasseries that feel like home. We serve fresh, seasonal dishes to local communities and value warm, welcoming teams.

Join us to deliver excellent guest service across our expanding estate. With plans to grow beyond 60 locations by 2027 and more than 500 bedrooms, we offer progression opportunities, training, and a range of employee benefits including EarlyPay, maternity/paternity leave, and staff discounts.

Qualifications

• People person with great interpersonal skills.
• Flexible, reliable, and passionate about service.
• Over 18 to serve alcohol and flair for drinks.

Skills

People skills

Interpersonal skills

Customer service

Reliability

Job description

Heartwood Collection is a multi-award-winning hospitality group with cosy pubs and brasseries that feel like home. We serve fresh, seasonal dishes to local communities and value warm, welcoming teams.

Join us to deliver excellent guest service across our expanding estate. With plans to grow beyond 60 locations by 2027 and more than 500 bedrooms, we offer progression opportunities, training, and a range of employee benefits including EarlyPay, maternity/paternity leave, and staff discounts.