Guest-Focused Food & Beverage Associate

Marriott Manchester Victoria and Albert Hotel; Manchester; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Meals & refreshments on duty

Uniforms

Performance based incentives

Learning and development opportunities

Accommodation and F&B discounts across

Recognition programmes

Job summary

Marriott Manchester Victoria and Albert Hotel in Manchester is seeking a personable hospitality professional to welcome guests, take orders, and deliver food and drink to a high standard. You will assist with conference and events setups, handle payments, and ensure all dietary requirements are respected.

The role emphasizes guest satisfaction, teamwork, and adherence to procedures, with opportunities for progression within the Marriott network.

Qualifications

• Previous experience working within a hotel restaurant (preferred).
• A warm and genuine individual who enjoys putting people first.
• Strong interpersonal and customer service skills.
• Flexibility to work in line with the needs and demands of the business.
• Someone who wants to grow and develop within the company.

Responsibilities

• Greeting all guests and escorting them to their tables.
• To ensure food orders are taken correctly; processed accurately and appropriate payment is received.
• To ensure all food & beverages are served efficiently, in accordance with the set standards and time scales.
• Buffet services are kept in pristine condition and fully replenished.
• Be able to recommend menu items, accompaniments, beverages & wines with knowledge.
• Ensure that any allergens or dietary requirements have been highlighted or identified.
• Set up conference and events areas, as per the Business Event Order sheet.
• Complete check of area of work prior to opening for cleanliness, correct set up & mis-en place in place.
• Communicating with customers to ensure satisfaction and resolve any complaints.
• Ensure work area is properly prepared for the next shift before leaving your shift.
• To follow correct procedures when answering the telephone & welcoming guests into your area of work.
• Process all payment methods in accordance with accounting procedures and policies.
• Follow property control audit standards and cash handling procedures (e.g., blind drops).

Skills

Customer service

Communication

Job description

Marriott Manchester Victoria and Albert Hotel in Manchester is seeking a personable hospitality professional to welcome guests, take orders, and deliver food and drink to a high standard. You will assist with conference and events setups, handle payments, and ensure all dietary requirements are respected.

The role emphasizes guest satisfaction, teamwork, and adherence to procedures, with opportunities for progression within the Marriott network.