Guest-Focused F&B Team Member | Growth & Perks

Slaley Hall - Events Operations; Hexham; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Free health club membership

Discounts on golf and hotel services

Support with training & professional qualifications

Employee Assistance Program

Refer a friend scheme

Free parking

Job summary

Slaley Hall - Events Operations in Hexham is seeking individuals who have a passion for exceptional guest service. The role involves being stationed in various Food & Beverage areas to ensure guest satisfaction and adherence to brand standards. Strong customer service skills, good organizational abilities, and the capacity to work under pressure are essential.

Join a prestigious 4-star hotel that is dedicated to diversity, inclusion, and equal opportunities, and be part of an award-winning team that prioritizes guest experience.

Qualifications

• Passion for delivering exceptional guest service.
• Strong customer service skills essential.
• Good time management and organizational skills required.
• Ability to work effectively under pressure.

Responsibilities

• Ensure guest satisfaction and brand standards in various Food & Beverage areas.
• Stay updated on pricing and promotions to maximize sales.

Skills

Exceptional guest service

Strong customer service skills

Time management

Organizational skills

Ability to work under pressure

Job description

Do you have a passion for a great guest experience?

Are you looking for a flexible job to work around school or commitments?

The important stuff:

Free health club membership (T&Cs apply)
Discounts across golf including membership, guest rates, green fees, buggies and clothing
Discounts across The QHotels Collection
Family & Friends discounts in hotels across The QHotels Collection
Support with training & professional qualifications, including course fees!
Various learning & development available
Access to an Employee Assistance Program – Hospitality Action
Refer a friend scheme
FREE parking
AND……much, much more!

What will I do?

Y ou will be stationed in a variety of Food & Beverage areas across the hotel ensuring guest satisfaction and brand standards are met . You will keep up to date with pricing and promotions in order to provide advice to guests and maximise sales.

Is this the role for me?

Passion for deliveringexceptional guestservice
Strong customer serviceskills
Good timemanagement andorganisational skills
Ability to work underpressure

Curious to find out more?

Slaley Hall Hotel, Spa & Golf Resort is located in Hexham. Our hotel is a 4*, 141-bedroom property set in 1000 acres with a 36-hole championship golf course which has hosted over 20 European and PGA tournaments. The dining options include Hadrian’s Brasserie restaurant, Tommy Craig’s bar, the Claret Jug restaurant and a Whisky snug, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a gym, pool, sauna, steam room, and a relaxing Elemis spa.

The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly.

We are thrilled to share that our hotel has been accredited with bronze from Green Tourism !

The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.

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