Guest-First Shift Leader: Train & Delight Guests

Ship Inn; Walhampton; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Flexible shifts

33% dining discount across brands

20% discount for friends & family

Wagestream financial toolkit

Pension

28 days paid holiday

Employee share scheme

Employee helpline

Team socials

Job summary

Ship Inn is seeking a Shift Supervisor to welcome guests and lead a team with a passion for great service. You’ll train staff, maintain standards, and drive a smooth shift operation in a premium pub environment.

Join a brand that values teamwork, great food and drink, and exceptional guest experience. Enjoy flexible shifts and a supportive, sociable workplace within Mitchells & Butlers’ portfolio.

Qualifications

• Experience in hospitality or food service.
• Proven ability to lead a team and train staff.
• Strong focus on guest satisfaction and service quality.

Responsibilities

• Be part of the day-to-day running of the site, hosting and serving guests while leading your team.
• Act as shift leader and role model for team training.
• Maintain high standards of cleanliness and safety.
• Support a welcoming, friendly environment and help guests feel valued.

Skills

Customer service

Team leadership

Staff training

Health & safety

Job description

Ship Inn is seeking a Shift Supervisor to welcome guests and lead a team with a passion for great service. You’ll train staff, maintain standards, and drive a smooth shift operation in a premium pub environment.

Join a brand that values teamwork, great food and drink, and exceptional guest experience. Enjoy flexible shifts and a supportive, sociable workplace within Mitchells & Butlers’ portfolio.