Guest-Facing Luggage Porter — Historic Cotswolds Hotel

Iconic Hotels & Resorts; Broadway; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Complimentary meals

Healthcare cashback after probation

Career development training

Friends & Family rates

25% discount on food & beverages

Spa discounts

Job summary

The Lygon Arms in Broadway, a historic coaching inn, is hiring a Front of House / Luggage Porter. You will be the welcoming face of the hotel, greet guests with warmth, and help with luggage to rooms.

This on-site role offers competitive pay (£26,436 per year) plus an annual service charge and great staff benefits. Ideal candidates are passionate about guest service, team players, and flexible to support events and conferences.

Qualifications

• Demonstrated passion for delivering exceptional guest service.
• Strong communication and interpersonal skills.
• Reliable team player who thrives in a fast-paced hotel environment.
• Detail-oriented, organised, and flexible with shifts.

Responsibilities

• Greet guests warmly and professionally at check-in and throughout their stay.
• Assist with luggage handling and guidance to guest rooms.
• Support conference setups and accommodate guest needs as required.
• Maintain clean, inviting public areas and coordinate with departments.
• Create memorable guest experiences through attentive service.

Skills

Guest service

Communication

Team player

Flexibility

Job description

The Lygon Arms in Broadway, a historic coaching inn, is hiring a Front of House / Luggage Porter. You will be the welcoming face of the hotel, greet guests with warmth, and help with luggage to rooms.

This on-site role offers competitive pay (£26,436 per year) plus an annual service charge and great staff benefits. Ideal candidates are passionate about guest service, team players, and flexible to support events and conferences.