Front of House Luggage Porter

Iconic Hotels & Resorts; Broadway; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Complimentary meals

Healthcare cashback after probation

Career development training

Friends & Family rates

25% discount on food & beverages

Spa discounts

Job summary

The Lygon Arms in Broadway, a historic coaching inn, is hiring a Front of House / Luggage Porter. You will be the welcoming face of the hotel, greet guests with warmth, and help with luggage to rooms.

This on-site role offers competitive pay (£26,436 per year) plus an annual service charge and great staff benefits. Ideal candidates are passionate about guest service, team players, and flexible to support events and conferences.

Qualifications

• Demonstrated passion for delivering exceptional guest service.
• Strong communication and interpersonal skills.
• Reliable team player who thrives in a fast-paced hotel environment.
• Detail-oriented, organised, and flexible with shifts.

Responsibilities

• Greet guests warmly and professionally at check-in and throughout their stay.
• Assist with luggage handling and guidance to guest rooms.
• Support conference setups and accommodate guest needs as required.
• Maintain clean, inviting public areas and coordinate with departments.
• Create memorable guest experiences through attentive service.

Skills

Guest service

Communication

Team player

Flexibility

Job description

Join the Team at The Lygon Arms – A Historic Gem in the Heart of the Cotswolds!

Step into a role at one of the most iconic hotels in Broadway, often called “the jewel of the Cotswolds.” The Lygon Arms is a beautifully restored coaching inn with centuries of history, nestled in a picturesque village setting. With 86 individually styled bedrooms, serene gardens, a tranquil spa, and relaxed dining, we offer guests—and our team—a truly special experience.

Front of House / Luggage Porter – What’s in It for You?

• Salary: £26,436 per year
• Annual Service Charge: Approx. £4,500 (non-contractual)
• Complimentary Meals while on duty
• Employee Recognition Awards
• Healthcare Cashback Plan after probation
• Career Development with top training providers
• Exclusive Friends & Family Rates at Iconic Luxury Hotels
• 25% Discount on food and beverages
• Spa Discounts on treatments and products
• Refer-a-Friend Bonus
• Team Socials, Seasonal Gifts & More!

Front of House / Luggage Porter - About You

• You’re passionate about delivering exceptional guest service
• You thrive in a team and love going the extra mile
• You’re confident, enthusiastic, and a great communicator
• You’re detail-oriented, organised, and flexible

Front of House / Luggage Porter - Your Role & Responsibilities

• Be the welcoming face of the hotel, greeting guests with warmth and professionalism
• Ensure smooth and safe luggage handling to guest rooms
• Support conference setups and coordinate guest needs
• Maintain pristine public areas and assist across departments
• Create memorable moments through outstanding service

We’re looking for enthusiastic individuals who want to be part of something special. If you’re ready to bring your energy and passion to our team,