Guest Experience Waiter | Food & Beverage Pro

Matterhorn Early Access (PROD-FRAN); Sheffield; On-site; Full time

Job description

We are looking for an enthusiastic and professional Waiter to join our team in Sheffield, United Kingdom. In this role, you will provide exceptional service to our guests, ensuring a memorable dining experience through attentive, friendly, and efficient service. You will be the face of our establishment, delivering outstanding customer service while maintaining the highest standards of professionalism and hospitality.

• Greet guests warmly upon arrival and seat them at appropriate tables
• Present menus and provide knowledgeable recommendations about food and beverage offerings
• Take accurate food and beverage orders and communicate them clearly to the kitchen and bar staff
• Serve food and beverages promptly and professionally, ensuring orders are correct and presented attractively
• Check in with guests throughout their meal to ensure satisfaction and address any concerns
• Process payments accurately using the POS system and handle cash transactions securely
• Clear tables efficiently and reset them for the next service
• Maintain a clean and organized dining area, including tables, chairs, and service stations
• Collaborate with kitchen and bar staff to ensure smooth service flow
• Follow all food safety and hygiene protocols
• Accommodate special requests and dietary requirements with professionalism and care
• Manage multiple tables simultaneously while maintaining service quality
• Assist with opening and closing duties as required

Qualifications

• Excellent customer service skills with a friendly and professional demeanor
• Strong communication and interpersonal abilities
• Ability to work efficiently in a fast-paced environment
• Exceptional attention to detail and organizational skills
• Physical stamina to stand for extended periods and carry trays
• Time management skills to handle multiple tables effectively
• Teamwork and collaboration mindset
• Knowledge of food and beverage service standards and etiquette
• Ability to remain calm and composed under pressure
• Previous experience as a waiter or in a food service role (preferred)
• Experience working in a restaurant or hospitality setting (preferred)
• Familiarity with POS systems (preferred)
• Knowledge of menu items, wine pairings, and dietary requirements (preferred)
• Cash handling experience (preferred)

Additional Information

All your information will be kept confidential according to EEO guidelines.

Job Location