Guest Experience Team Member - Fast-Paced, Weekend Shifts

Hollywoodbowlgroup; Oxford; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

50p hourly bonus

Apprenticeship programmes

Pension plan (optional)

Additional holiday up to 5 days

Training and development

Free monthly game vouchers

30% staff discount for you & 5 friends

50% off food while working

Team Member Support Programme

Long service awards

Charity donation on induction

Enhanced parental leave

Healthcare cash plan

Job summary

Hollywood Bowl Group is seeking Team Members to be at the heart of the customer journey. You will welcome guests, host parties on lanes, and serve food and drinks from our bar and diner with high energy and a friendly, proactive approach.

Shifts vary across weekends; training is provided, and opportunities exist to progress through in-house programmes, with benefits including discounts, vouchers, and pension options.

Qualifications

• Great customer service, with the ability to communicate at all levels
• High energy and the ability to work in a fast-paced environment
• A friendly, supportive and helpful team player
• Flexibility with working hours and shift patterns
• Basic literacy and numeracy skills

Responsibilities

• Welcoming customers at reception, hosting parties on the lanes or serving food & drink from the bar and diner
• Providing professional and engaging customer service with high energy and enthusiasm
• Supporting and adding value at every stage of the customer journey across all areas of the centre
• May be required to work in the Kitchen

Job description

Hollywood Bowl Group is seeking Team Members to be at the heart of the customer journey. You will welcome guests, host parties on lanes, and serve food and drinks from our bar and diner with high energy and a friendly, proactive approach.

Shifts vary across weekends; training is provided, and opportunities exist to progress through in-house programmes, with benefits including discounts, vouchers, and pension options.