Guest Experience Team Member

Hollywood Bowl Group; Belfast City District; Hybrid; GBP 18,000 - 23,000; Full time

Benefits offered by this job

50p/hour bonus

Apprenticeships

Management training

Pension plan

Holiday increase

Training & development

Free game vouchers

Food discount 30%

On-shift food discount

Wellbeing support

Long service awards

Charity donation on induction

Enhanced parental leave

Healthcare plan

Job summary

Hollywood Bowl Group is seeking Team Members to be at the heart of the customer journey across our bowling and leisure centres. You’ll welcome guests, host parties on lanes, and serve food and drinks with high energy and a friendly, engaging vibe.

Shifts vary across seven days, with induction training and ongoing development, plus benefits like discounts, vouchers, and access to apprenticeships to fast-track your career.

Qualifications

• Great customer service and communication at all levels.
• High energy and ability to work in a fast-paced environment.
• Friendly, supportive team player.
• Flexible with working hours and shifts.
• Basic literacy and numeracy skills.

Responsibilities

• Welcome customers at reception and guide them.
• Host parties on lanes and serve food & drink.
• Provide friendly, energetic customer service.
• Work across multiple areas including kitchen when needed.

Skills

Customer service

Energy

Communication

Team player

Flexibility

Literacy & numeracy

Job description

Hollywood Bowl Group is seeking Team Members to be at the heart of the customer journey across our bowling and leisure centres. You’ll welcome guests, host parties on lanes, and serve food and drinks with high energy and a friendly, engaging vibe.

Shifts vary across seven days, with induction training and ongoing development, plus benefits like discounts, vouchers, and access to apprenticeships to fast-track your career.