Customer Experience Team Member — Flexible Shifts & Perks

Hollywood Bowl; Worthing; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Extra 50p/hour

Apprenticeships & training

Optional pension

Additional holiday with service

Training & development

Free game vouchers

30% discount on food & drink

50% off when working

Mental health support

Long service awards

Charity donation on induction

Enhanced parental leave

Healthcare plan

Job summary

Hollywood Bowl Group is seeking a Team Member to join our centre and be at the heart of the customer journey. Welcome guests at reception, host parties on the lanes or serve food and drinks from our bar and diner with a high energy, friendly and engaging approach.

You’ll be trained across all key areas of the centre and may work in the kitchen. Our seven‑day operation means shifts include evenings and weekends.

Qualifications

• Great customer service with ability to communicate at all levels.
• High energy and the ability to work in a fast-paced environment.
• Friendly, supportive and helpful team player.
• Flexibility with working hours and shift patterns.
• Basic literacy and numeracy skills.

Responsibilities

• Welcome customers at reception, host parties on the lanes or serve food & drinks from our bar and diner.
• Provide engaging customer service and ensure value-for-money experiences.
• Be trained across key areas to support the customer journey and add value at every stage.
• May be required to work in the kitchen.

Skills

Great customer service

High energy

Team player

Flexibility

Literacy & numeracy

Job description

Hollywood Bowl Group is seeking a Team Member to join our centre and be at the heart of the customer journey. Welcome guests at reception, host parties on the lanes or serve food and drinks from our bar and diner with a high energy, friendly and engaging approach.

You’ll be trained across all key areas of the centre and may work in the kitchen. Our seven‑day operation means shifts include evenings and weekends.