Guest Experience Supervisor – Stadium Front of House

Southampton Football Club; Norwich; On-site; GBP 13,776,000 - 20,664,000; Full time

Benefits offered by this job

Competitive hourly rate

Discounts at LEVEL1 & stores

Flexible hours

Learning & development opportunities

Inclusive working culture

Job summary

Southampton Football Club is seeking Casual Supervisors at Level1 to lead delivery of customer service and uphold Level1 values during shifts at St Mary's Stadium. You will own the guest experience, manage bar operations, staff allocation and flow, and coach team leaders to maintain high service standards.

The role requires evenings, weekends and matchdays, with opportunities for flexible hours and a competitive hourly rate.

Qualifications

• Proven experience in a fast-paced hospitality, leisure, or guest-facing environment.
• Experience leading teams or supervising shifts.
• Confident decision maker, able to remain calm under pressure.
• Strong communicator with the ability to motivate and direct others.
• Organised, responsible, and capable of managing multiple priorities.

Responsibilities

• Own the customer experience and deliver an exceptional service.
• Act as primary contact for guest concerns and escalate as needed.
• Coordinate bar operations, staff allocation and guest flow during shifts.
• Oversee stock control for drinks and consumables, support stocktakes and COS processes.
• Provide guidance and coaching to team leaders, uphold standards and values.

Skills

Hospitality experience

Team supervision

Decision making

Effective communication

Job description

Southampton Football Club is seeking Casual Supervisors at Level1 to lead delivery of customer service and uphold Level1 values during shifts at St Mary's Stadium. You will own the guest experience, manage bar operations, staff allocation and flow, and coach team leaders to maintain high service standards.

The role requires evenings, weekends and matchdays, with opportunities for flexible hours and a competitive hourly rate.