Casual Front of House Supervisor - LEVEL1

Southampton Football Club; Norwich; Presencial; GBP 13 776 000 - 20 664 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive hourly rate

Discounts at LEVEL1 & stores

Flexible hours

Learning & development opportunities

Inclusive working culture

Resumo da oferta

Southampton Football Club is seeking Casual Supervisors at Level1 to lead delivery of customer service and uphold Level1 values during shifts at St Mary's Stadium. You will own the guest experience, manage bar operations, staff allocation and flow, and coach team leaders to maintain high service standards.

The role requires evenings, weekends and matchdays, with opportunities for flexible hours and a competitive hourly rate.

Qualificações

• Proven experience in a fast-paced hospitality, leisure, or guest-facing environment.
• Experience leading teams or supervising shifts.
• Confident decision maker, able to remain calm under pressure.
• Strong communicator with the ability to motivate and direct others.
• Organised, responsible, and capable of managing multiple priorities.

Responsabilidades

• Own the customer experience and deliver an exceptional service.
• Act as primary contact for guest concerns and escalate as needed.
• Coordinate bar operations, staff allocation and guest flow during shifts.
• Oversee stock control for drinks and consumables, support stocktakes and COS processes.
• Provide guidance and coaching to team leaders, uphold standards and values.

Conhecimentos

Hospitality experience

Team supervision

Decision making

Effective communication

Descrição da oferta de emprego

Be part of our journey…

Location: St Mary's Stadium

Hours: As and when required (Including evenings and weekends)

Contract Type: Casual

Criminal Record Check: DBS Enhanced with Childs Barred List

What is the role?

We are expanding our team of Casual Supervisors at Level1 to support in the delivery of excellent customer service while holding the team accountable and demonstrating the LEVEL1 values at all teams.

What will you be doing?

You will take ownership of the customer experience, leading in the delivery of an exceptional service while ensuring a safe, inclusive and enjoyable environment for all. You will act as the primary point of contact for guest concerns with an understanding of how to make quick decisions which improve customer satisfaction and escalated to the duty manager when required.

Taking responsibility for the smooth operation of LEVEL1 while on shift, you will coordinate activities, bar operations, staff allocation and guest flow across the zones, ensuring all activities and bar areas are fully prepared, safely operated and reset correctly throughout trading. You will oversee stock control for drinks, consumables and activities as well as support the delivery of stocktakes and sale-driven COS processes in line with operational requirements.

You will directly lead and support the team leaders in providing clear guidance, priorities and expectations while identifying performance issues and offering real-time coaching to those who may benefit. You will foster a positive, motivated and accountable team culture during shifts and ensure staff are allocated effectively in response to trading levels and operational demands.

Supporting the onboarding and training of new Team Leaders, you will reinforce standards, safety and service expectations while acting as a visible role model for behaviour, professionalism and company values.

Is this you?

You are upbeat and enthusiastic with a friendly but professional manner. You have the ability to communicate effectively with a variety of demographics and are happy to get stuck into all tasks.

Due to the nature of the role, the successful candidate will be required to work evenings, weekends and matchdays.

Essential Skills, Qualifications and Experience

• Proven experience working in a fast paced hospitality, leisure, or guest facing environment.
• Previous experience leading teams or supervising shifts.
• Confident decision maker, able to remain calm and effective under pressure.
• Strong communicator with the ability to motivate and direct others.
• Organised, responsible, and capable of managing multiple priorities.
• Strong understanding of operational standards, safety, and service delivery.
• Consistently demonstrates company values and acts as a positive role model.

How this benefits you…

If you are successful, you can look forward to a healthy benefits package;

• Competitive hourly rate
• Discounts in LEVEL1, The Dell and Retail Store
• Flexible hours
• Learning & development opportunities
• Collaborative & inclusive working culture.

The closing date for this role is 23rd October 2026.

We reserve the right to close this vacancy early, if a high volume of applicants are received.

We are committed to safeguarding and promoting the welfare of children, young people and adults at risk and we expect everyone to share this commitment. You will be required to adhere to all relevant policies and uphold the Club's commitment to safeguarding children, young people and adults at risk and to ensure that Southampton Football Club is free from discrimination and harassment.

The post holder will demonstrate a strong commitment to equality, diversity, and inclusion, supporting the organisation's strategic aims to remove barriers and address inequality. You will play an active role in promoting an inclusive, discrimination-free environment that ensures fair access to opportunities and resources. This includes fostering a culture of dignity, respect, and belonging where everyone is empowered to contribute, perform, and reach their full potential.