Guest Experience Supervisor - Frontline Stadium Events

Manchester City Football Club

Manchester

On-site

GBP 22,000 - 28,000

Full time

19 hours ago
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Benefits offered by this job

Annual leave
Birthday day off
Private healthcare
Dental cover
Health Cash Plan
Employee Assistance Programme
Pension
Life assurance
On-site parking
Free breakfast & lunch

Job summary

Manchester City Football Club in Manchester is seeking three Visitor Services Supervisors for a full-time, on-site role. You will lead at designated service points, ensure welcoming and accessible experiences, and coordinate deployment during matchdays and events.

Flexibility for evenings, weekends and early shifts is essential. You will guide Visitor Services Assistants, manage enquiries, and uphold safety and orderliness while working closely with the Visitor Services Manager to improve

Qualifications

  • Experience in customer service or front-of-house roles.
  • Proven ability to supervise shifts and coordinate teams.
  • Excellent communication and problem-solving skills.
  • Willingness to work evenings, weekends and events.

Responsibilities

  • Provide visible shift leadership across designated service points and welcome areas.
  • Coordinate deployment with the Visitor Services Manager in response to demand and events.
  • Handle enquiries about tickets, directions and campus information; escalate as needed.
  • Support safe, accessible visitor movement and brief Assistants during shifts.

Skills

Customer service
Supervising & coordinating
Clear communication
Decision making under pressure
Inclusive service
Digital systems & procedures

Job description

Manchester City Football Club in Manchester is seeking three Visitor Services Supervisors for a full-time, on-site role. You will lead at designated service points, ensure welcoming and accessible experiences, and coordinate deployment during matchdays and events.

Flexibility for evenings, weekends and early shifts is essential. You will guide Visitor Services Assistants, manage enquiries, and uphold safety and orderliness while working closely with the Visitor Services Manager to improve

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