Guest Experience Supervisor - Frontline Stadium Events

Manchester City Football Club; Manchester; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Annual leave

Birthday day off

Private healthcare

Dental cover

Health Cash Plan

Employee Assistance Programme

Pension

Life assurance

On-site parking

Free breakfast & lunch

Job summary

Manchester City Football Club in Manchester is seeking three Visitor Services Supervisors for a full-time, on-site role. You will lead at designated service points, ensure welcoming and accessible experiences, and coordinate deployment during matchdays and events.

Flexibility for evenings, weekends and early shifts is essential. You will guide Visitor Services Assistants, manage enquiries, and uphold safety and orderliness while working closely with the Visitor Services Manager to improve

Qualifications

• Experience in customer service or front-of-house roles.
• Proven ability to supervise shifts and coordinate teams.
• Excellent communication and problem-solving skills.
• Willingness to work evenings, weekends and events.

Responsibilities

• Provide visible shift leadership across designated service points and welcome areas.
• Coordinate deployment with the Visitor Services Manager in response to demand and events.
• Handle enquiries about tickets, directions and campus information; escalate as needed.
• Support safe, accessible visitor movement and brief Assistants during shifts.

Skills

Customer service

Supervising & coordinating

Clear communication

Decision making under pressure

Inclusive service

Digital systems & procedures

Job description

Manchester City Football Club in Manchester is seeking three Visitor Services Supervisors for a full-time, on-site role. You will lead at designated service points, ensure welcoming and accessible experiences, and coordinate deployment during matchdays and events.

Flexibility for evenings, weekends and early shifts is essential. You will guide Visitor Services Assistants, manage enquiries, and uphold safety and orderliness while working closely with the Visitor Services Manager to improve