Guest Experience Supervisor

Hyatt Corporation; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join Hyatt as a Guest Experience Supervisor at the new Park Hyatt London River Thames. You will lead a team to ensure exceptional guest experiences, overseeing arrivals and amenities for VIP guests. Enjoy competitive benefits, including complimentary stays and discounts across Hyatt hotels.

Benefits

12 complimentary nights a year across Hyatt Hotels

Discounted hotel stays for family and friends

Business attire laundered complimentary

Headspace membership

50% discount on food and beverages

Continuous learning and development opportunities

Qualifications

• Previous experience in luxury hotel Guest Experience preferred.
• Strong organizational and multitasking abilities are required.

Responsibilities

• Supervise and train Guest Personalisation Officers.
• Ensure all guests receive prompt and professional service.
• Guide the team to enhance guest engagement.

Skills

Organizational abilities

Multitasking

Education

Experience in hotel Guest Experience

Job description

Guest Experience Supervisor

Park Hyatt London River Thames GB - ENG - London

Guest Service Operations

Entry Level Manager

Full-time

Req ID: LON005977

Summary

Guest Experience Supervisor

About Park Hyatt London River Thames

Opening in 2024, Park Hyatt London River Thames offers 203 spacious and comfortable rooms, including two ambassador suites and a presidential suite. With stunning city and river views, signature Charlie Whinney pieces, and a convenient location in the heart of London, the hotel is an ideal launchpad to explore the city, with nearby attractions including Big Ben, Buckingham Palace, and Kings Road. The hotel will feature exquisite dining options, state-of-the-art event spaces, and an indulgent spa with relaxation lounges, spa rooms, and an indoor pool.

Duties and Responsibilities

1. Supervise and train Guest Personalisation Officers, and assist the Guest Experience Manager in ensuring the smooth running of the department.
2. Follow up on VIP arrival rooms and amenities, ensuring special requests are fulfilled and guests receive a personalized experience.
3. Ensure all guests receive prompt, professional, and courteous service, creating positive and memorable experiences.
4. Communicate and coordinate with other departments (e.g., housekeeping, engineering) to ensure seamless operations.
5. Guide and empower the team to ensure heightened engagement with our guests.
6. Assist the Front Office team with arrivals, check-ins, and departures seamlessly.

About You

Previous experience in hotel Guest Experience within the luxury segment is preferred. Strong organizational and multitasking abilities are required.

Benefits

1. 12 complimentary nights a year across Hyatt Hotels worldwide.
2. Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
3. Business attire laundered complimentary.
4. Headspace membership and access to our Employee Assistance Programme.
5. 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels.
6. Continuous learning and development opportunities to provide you with a clear career path and job promotion opportunities across Hyatt Hotels worldwide.

Our Values and Inclusion

At Hyatt, we care for people so they can be their best. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation, and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family, which has 1150 hotels in over 70 countries and is recognized as a Great Place to Work!

We are passionate about diversity, equity, and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities, and identities.

Join Us

Apply today for this Guest Experience Supervisor role and start your journey with Hyatt Hotels!