Guest Experience Supervisor

Dalata Hotel Group; Liverpool; On-site; GBP 25,000 - 35,000; Full time

Job summary

Dalata Hotel Group is seeking a Guest Experience Supervisor to lead a dynamic team in Liverpool. This role involves managing front office operations, ensuring high standards of service, and fostering a positive team environment. Candidates should have relevant experience in hospitality, strong leadership skills, and a passion for customer service. Join us to shape the guest experience in a vibrant city center location.

Benefits

50% Off F&B in all properties

£60 employee rate on rooms for all Dalata hotels

30% off Friends & Family rate

Performance-related bonus plan

Development Opportunities through Dalata Academy

Free employee meals on duty

Extra AL day for every year worked

Employee Assistance Programme

Cycle to Work Scheme

Staff Appreciation Initiatives

Qualifications

• Experience within a similar role is essential.
• Familiarity with hospitality industry standards is required.
• Proficiency in English and computer literacy is necessary.

Responsibilities

• Manage front office departmental operations efficiently.
• Ensure effective communication between departments for smooth guest journeys.
• Anticipate guests' needs to enhance service quality.

Skills

Customer-oriented

Organizational skills

Leadership

Communication

Time management

Education

Experience in a similar role

Familiarity with hospitality industry standards

Experience in a 3/4-star hotel

Job description

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Perfectly positioned in the vibrant city centre, Maldron Hotel Liverpool places you right at the heart of the action. Just minutes from iconic landmarks, cultural venues, and major attractions, our team enjoys the best of what the city has to offer. From world-class concerts and sporting events at the M&S Bank Arena to the historic charm of the Royal Albert Dock, there’s something for everyone just steps away. Shopping enthusiasts can explore Liverpool ONE, while music lovers can walk in the footsteps of The Beatles with famous sights nearby. Join us and be part of a workplace where city life meets opportunity.

Guest Experience Supervisor

Are you a dynamic leader with a passion for hospitality? At Dalata Hotel Group, we believe that great teamwork and leadership are at the heart of hospitality. Dalata Hotel Group are currently looking for an experienced Guest Experience Supervisor who is eager to take ownership, elevate their teams, and drive outstanding performance while continuing to grow professionally.

In this role, you will enjoy the unique opportunity to shape the culture and success of your team and contribute to the strategy of this hotel. If you are looking for the next opportunity or move in your career in a supportive environment that values innovation and excellence, we invite you to be part of our thriving community at Dalata Hotel Group.

Benefits

• 50% Off F&B in all properties
• €/£60 employee rate on rooms for all Dalata hotel
• 30% off Friends & Family rate SAYE (Save As You Earn Scheme
• Pension access (Ask your HR Manager for local pension information)
• Performance-related bonus plan
• Development Opportunities through our Dalata Academy to support your career journey
• Free employee meals on duty
• Extra AL day for every year worked (5 days to a maximum of 5 days)
• Employee Assistance Programme
• Cycle to Work Scheme/Transport Schemes
• Staff Appreciation Initiatives, fun team-building activities and regular charity events
  
  

Your Key Duties And Responsibilities

• Help in efficiently and effectively managing front office departmental operations
• Collaborate with the Front Office manager to maintain high standards in front office department and high morale among staff at all times
• To ensure effective communication between reservations department, reception & accommodation. To ensure the smooth running of Guests journey, from booking stage to arrival.
• Working alongside the Guest Experience Manager to manage and lead traces & packages for all guest arrivals
• To work alongside reservations team to lead and manage all group allocations from a front office perspective ensuring all reservation requests are met and executed
• To anticipate guests' needs whenever possible to enhance quality service and in turn enhance guest satisfaction
• Any changes or updates in regards to group details upon arrival and during their stay, are communicated to the reservations department; i.e name changes, room type requests, billing etc
  
  

What You Will Need

• Experience within a similair role.
• Familiarity with hospitality industry standards.
• Experience in a 3/4-star hotel.
• Proficiency in English.
• Computer literacy.
• A customer-oriented and professional attitude.
• An outgoing personality
• Excellent organizational and time management skills.
  
  

About Us

Dalata Hotel Group – We bring the heart of hospitality to every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we’ll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe.

Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers.

Dalata Hotel Group Plc is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Hospitality

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