Guest Experience Supervisor

Dalata Hotel Group plc; Liverpool; On-site; GBP 25,000 - 35,000; Full time

Job summary

Dalata Hotel Group is seeking a Guest Experience Supervisor for their Liverpool hotel. The ideal candidate will lead the front office team, ensuring high service standards and guest satisfaction. This role offers a unique opportunity to shape team culture and contribute to hotel success in a vibrant city setting.

Benefits

50% Off F&B in all properties

£60 employee rate on rooms

30% off Friends & Family rate

Pension access

Performance-related bonus plan

Development Opportunities through Dalata Academy

Free employee meals on duty

Extra AL day for every year worked

Employee Assistance Programme

Cycle to Work Scheme

Qualifications

• Experience in a similar role is essential.
• Familiarity with hospitality standards is required.
• Proficiency in English and computer literacy needed.

Responsibilities

• Manage front office operations efficiently.
• Ensure high standards and morale among staff.
• Anticipate guests' needs to enhance service quality.

Skills

Customer-oriented

Organizational skills

Time management

Outgoing personality

Education

Experience in a similar role

Familiarity with hospitality industry standards

Experience working in a 3/4-star hotel

Proficiency in English

Job description

Perfectly positioned in the vibrant city centre, Maldron Hotel Liverpool places you right at the heart of the action. Just minutes from iconic landmarks, cultural venues, and major attractions, our team enjoys the best of what the city has to offer. From world-class concerts and sporting events at the M&S Bank Arena to the historic charm of the Royal Albert Dock, there’s something for everyone just steps away. Shopping enthusiasts can explore Liverpool ONE, while music lovers can walk in the footsteps of The Beatles with famous sights nearby. Join us and be part of a workplace where city life meets opportunity.

Guest Experience Supervisor

Are you a dynamic leader with a passion for hospitality? At Dalata Hotel Group, we believe that great teamwork and leadership are at the heart of hospitality. Dalata Hotel Group are currently looking for an experienced Guest Experience Supervisor who is eager to take ownership, elevate their teams, and drive outstanding performance while continuing to grow professionally.

In this role, you will enjoy the unique opportunity to shape the culture and success of your team and contribute to the strategy of this hotel. If you are looking for the next opportunity or move in your career in a supportive environment that values innovation and excellence, we invite you to be part of our thriving community at Dalata Hotel Group.

Benefits

• 50% Off F&B in all properties
• €/£60 employee rate on rooms for all Dalata hotel
• 30% off Friends & Family rate SAYE (Save As You Earn Scheme)
• Pension access (Ask your HR Manager for local pension information)
• Performance-related bonus plan
• Development Opportunities through our Dalata Academy to support your career journey
• Free employee meals on duty
• Extra AL day for every year worked (up to 5 days)
• Employee Assistance Programme
• Cycle to Work Scheme/Transport Schemes
• Staff Appreciation Initiatives, fun team-building activities and regular charity events

Your Key Duties and Responsibilities:

• Help in efficiently and effectively managing front office departmental operations
• Collaborate with the Front Office manager to maintain high standards in front office department and high morale among staff at all times
• Ensure effective communication between reservations department, reception & accommodation to ensure the smooth running of guests' journey from booking to arrival
• Work alongside the Guest Experience Manager to manage and lead traces & packages for all guest arrivals
• Manage all group reservations from a front office perspective, ensuring all requests are met and executed
• Anticipate guests' needs to enhance service quality and guest satisfaction
• Communicate any changes or updates regarding group details upon arrival and during their stay, such as name changes, room requests, billing, etc.

What You Will Need:

• Experience in a similar role
• Familiarity with hospitality industry standards
• Experience working in a 3/4-star hotel
• Proficiency in English
• Computer literacy
• Customer-oriented and professional attitude
• Outgoing personality
• Excellent organizational and time management skills

About us

Dalata Hotel Group – We bring the heart of hospitality to every hotel we own and operate. Our growth and expansion plans aim to spread our unique approach to caring for our guests worldwide, bringing better experiences to more people. Currently, our hotels are located in Ireland, the UK, Germany, and the Netherlands, with plans to expand further into key UK cities, Dublin, and Continental Europe.

Helping our people grow and develop their careers is a top priority. We offer many exciting internal development programmes designed to support your learning and career progression.

Dalata Hotel Group Plc is an inclusive employer. We encourage applications from all backgrounds and abilities. If you require accommodations during the application process, please specify your needs when applying.