Guest Experience Supervisor

TN United Kingdom; Bexleyheath; On-site; Full time

Job summary

Join a leading hospitality company as a Guest Experience Supervisor in Bexleyheath. You'll be the first point of contact for guests, ensuring they have a memorable stay by providing exceptional service and support. This role involves managing check-ins, coordinating with teams, and enhancing guest experiences. Enjoy a competitive hourly rate and a variety of perks including health benefits, discounts, and opportunities for career growth.

Benefits

Access to on-site gym

Meals in dining facility

Uniform & dry-cleaning

Retail and restaurant discounts

Discounted hotel stays

20 days plus 8 bank holidays

Annual performance pay review

Eligible for service charge

Cycle to work scheme

Training programs

Qualifications

• Warm, people-oriented demeanor required.
• Experience in a similar role is essential.

Responsibilities

• Process guest check-ins and check-outs.
• Coordinate with Housekeeping for room readiness.
• Provide information about hotel services and local attractions.

Skills

Flexibility

Problem-solving

Multi-tasking

People-oriented

Team-first attitude

Positive outlook

Education

Experience in a similar role

Tools

Opera PMS

Job description

Social network you want to login/join with:

Guest Experience Supervisor, Bexleyheath

Hospitality

-

EU work permit required:

Yes

Job Reference:

c2f293e45dce

Job Views:

4

Posted:

12.05.2025

Expiry Date:

26.06.2025

Job Description:

Explore our very big world

You deserve a career that fulfils your purpose. You deserve to dream without limits. Be a part of something bigger than yourself, join a team where everyone has a voice. Be inspired by what’s possible and discover your own future. Begin your purpose, belong to a global community, and become the best version of you.

The impact you’ll make

First impressions are everything. You’ll set the tone for every guest’s stay with a warm welcome, answering questions, and providing information about hotel services, facilities, and the local area. You’ll help make their visit special and ensure a smooth check-out experience.

What you’ll do

• Process guest check-ins, assign rooms, and activate room keys
• Coordinate with Housekeeping to track room readiness and address guest concerns
• Respond to guest calls, messages, questions, or concerns
• Provide information and directions regarding the property and local attractions
• Handle check-outs and resolve disputed charges
• Process payments and room charges
• Confirm reservations and cancellations, and run daily reports on arrivals and departures
• Assist the Front Office Manager with daily operations and staff supervision
• Support training, coaching, and development of the Front Office team

What we’re looking for

• A warm, people-oriented demeanor
• A team-first attitude
• A positive outlook and outgoing personality
• Flexibility, problem-solving skills, and multi-tasking ability
• Experience in a similar role
• Knowledge of Opera PMS is an advantage

In addition to an hourly rate of £14.21, we offer:

• Health & Wellbeing - access to our on-site gym
• Meals - Tasty meals in our dining facility
• Uniform & dry-cleaning
• Discounts - Retail, restaurant, cinema, and more through Perks at Work
• Travel - Discounted hotel stays worldwide for you and your family, plus discounts on F&B, retail, and spa
• Holidays - 20 days plus 8 bank holidays, increasing with service
• Performance Pay - Annual review
• Service Charge - Eligible to receive
• Health - Cycle to work scheme
• Pension & Life Assurance
• Flexibility - Work-life balance support
• Take Care - Emotional wellbeing resources
• Development - Training programs
• Career Growth - Opportunities in global hospitality leadership
• Recognition - Awards and celebrations
• Events - Monthly fun and focus events

This role involves working 40 hours per week over 5 days, including weekends, with early and late shifts. We are open to discussing flexibility options.

If this sounds perfect, apply online.

Marriott International is an equal opportunity employer committed to diversity and inclusion, supporting non-discrimination on all protected bases.