Guest Experience Specialist — Waiter/Waitress

Relais & Châteaux; Wales; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Competitive hourly pay

Flexible working hours

Staff meals during shifts

Gratuities

A supportive and friendly working envt

Job summary

The Bryntirion Inn in Llandderfel near Bala is seeking a friendly, reliable Waiter/Waitress to join our front-of-house team. You will deliver excellent customer service and help provide a relaxed dining experience for guests.

Greet guests, present menus, take orders, serve with courtesy, and collaborate with kitchen and bar staff. We offer flexible hours, staff meals, gratuities, and opportunities to develop within the hospitality industry.

Qualifications

• Previous experience in hospitality or customer service is preferred but not essential.
• Strong communication and interpersonal skills.
• A friendly and professional manner with customers.
• Ability to work efficiently in a fast-paced environment.
• Good attention to detail and organisational skills.
• Flexibility to work evenings, weekends, and holidays when required.
• A positive attitude and willingness to work as part of a team.

Responsibilities

• Greet guests warmly and escort them to their tables when required.
• Present menus and provide detailed information about food and drink offerings.
• Take accurate food and beverage orders and relay them promptly to the kitchen and bar.
• Serve food and drinks efficiently and courteously.
• Check in with guests during their meal to ensure satisfaction and address any requests.
• Prepare tables by setting up linens, cutlery, and glassware.
• Clear tables and reset them for the next guests.
• Process payments accurately using the point-of-sale system.
• Maintain cleanliness and organisation in the dining area.
• Follow all food safety, hygiene, and health & safety standards.
• Work collaboratively with kitchen and bar staff to ensure smooth service.

Skills

Hospitality experience

Strong communication

Team player

Job description

The Bryntirion Inn in Llandderfel near Bala is seeking a friendly, reliable Waiter/Waitress to join our front-of-house team. You will deliver excellent customer service and help provide a relaxed dining experience for guests.

Greet guests, present menus, take orders, serve with courtesy, and collaborate with kitchen and bar staff. We offer flexible hours, staff meals, gratuities, and opportunities to develop within the hospitality industry.