Guest Experience Specialist — Front Desk & Concierge

Aloft Aberdeen- TECA; Aberdeen City; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Discounted hotel room rates

Additional day's leave for your birthday

Course Sponsorship

Life Insurance

Job summary

Aloft Aberdeen- TECA is seeking a Guest Service Assistant to provide exceptional customer service in a dynamic hotel environment. You'll be the friendly face welcoming guests and assisting with their needs from check-in to check-out. Strong communication skills and attention to detail are essential, as you will handle reservations and ensure a smooth guest experience.

Join us where innovation meets style, and enjoy a vibrant workspace with opportunities for growth and a supportive team culture.

Qualifications

• Welcoming personality who loves connecting with people.
• Comfortable chatting with guests and coordinating with team members.
• Sharp attention to detail for handling guest needs and reservations.

Responsibilities

• Welcome guests, making their first impression unforgettable.
• Handle check-ins, check-outs, and assist with guest inquiries.
• Process bookings and payments with precision.

Skills

Strong communication skills

Attention to detail

Problem-solving ability

Team spirit

High energy and adaptability

Job description

Aloft Aberdeen- TECA is seeking a Guest Service Assistant to provide exceptional customer service in a dynamic hotel environment. You'll be the friendly face welcoming guests and assisting with their needs from check-in to check-out. Strong communication skills and attention to detail are essential, as you will handle reservations and ensure a smooth guest experience.

Join us where innovation meets style, and enjoy a vibrant workspace with opportunities for growth and a supportive team culture.