F&B Supervisor: Elevate Guest Experience & Team

Autograph Collection; Greater London; On-site; GBP 25,000 - 36,000; Full time

Job summary

The Autograph Collection at a London hotel is seeking a dedicated non-management, full-time Guest Services professional to deliver exceptional hospitality. You will welcome guests, coordinate with teams, maintain service standards, and handle opening/closing duties, inventories and safety protocols.

Excellent communication, teamwork and a friendly, professional demeanor are essential; training will be provided to ensure consistent service aligned with brand standards.

Responsibilities

• Welcome and acknowledge all guests according to standards; anticipate needs.
• Greet guests on arrival and assist with luggage and rooms.
• Open doors, escort guests to rooms, and provide local recommendations.
• Maintain cleanliness and safety in dining and public areas.
• Communicate clearly with colleagues; support team to meet goals.
• Follow policies and report incidents; participate in trainings.

Job description

The Autograph Collection at a London hotel is seeking a dedicated non-management, full-time Guest Services professional to deliver exceptional hospitality. You will welcome guests, coordinate with teams, maintain service standards, and handle opening/closing duties, inventories and safety protocols.

Excellent communication, teamwork and a friendly, professional demeanor are essential; training will be provided to ensure consistent service aligned with brand standards.