Guest Experience Shift Supervisor - Lead & Train Teams

Mitchells & Butlers plc; Sutton Coldfield; Hybrid; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Brand discounts 33%

Friends & family discount 20%

Pension

28 days holiday

Free shares

Wagestream access

Employee helpline

Job summary

Mitchells & Butlers plc is seeking a Shift Supervisor for Sutton Park Hotel. You will welcome guests, lead a team on shift, and train staff to deliver exceptional service. The role emphasizes hosting, guest care, and maintaining high standards of cleanliness and safety.

The position offers staff discounts across brands, pension, generous holiday entitlement, and additional benefits through Wagestream and shares.

Qualifications

• Be part of the day-to-day running of the site: acting as a host, serving guests and confidently lead your team.
• Be a shift leader.
• Be a role model for your teams, helping with their training.
• Maintain high standards of cleanliness and safety.

Responsibilities

• Lead daily operations and guest service on shift.
• Supervise team performance and guest experience.
• Train team members and uphold service standards.
• Ensure cleanliness and safety compliance across the site.

Job description

Mitchells & Butlers plc is seeking a Shift Supervisor for Sutton Park Hotel. You will welcome guests, lead a team on shift, and train staff to deliver exceptional service. The role emphasizes hosting, guest care, and maintaining high standards of cleanliness and safety.

The position offers staff discounts across brands, pension, generous holiday entitlement, and additional benefits through Wagestream and shares.