Guest Experience Server — Entertaining & Upselling

Hard Rock Cafe London United Kingdom; City of Westminster; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Hard Rock Cafe London is seeking a Server to guide guests through the dining experience, take orders, run food, and manage payments while upholding a lively, guest-centric atmosphere. You will contribute to a high-energy service model and uphold brand standards across the team.

The role emphasizes professional appearance, safety, and efficient station management in a fast-paced environment, with opportunities to cross-train at peak times.

Qualifications

• Experience in fast-paced hospitality environments preferred.
• Ability to upsell and provide great guest experiences.
• Demonstrates professional appearance and hospitality.
• Knowledge of responsible alcohol service and ID checks.

Responsibilities

• Take guests' orders accurately and promptly.
• Run food from kitchen to tables.
• Handle cash and card payments via POS.
• Maintain a clean, organized station and tables.
• Assist with opening, closing and side duties.
• Provide information about menu and promotions.
• Direct guests to restrooms and amenities.
• Entertain guests to create memorable experiences.

Skills

Customer service

Communication

Sales skills

Attention to detail

Tools

POS system

Job description

Hard Rock Cafe London is seeking a Server to guide guests through the dining experience, take orders, run food, and manage payments while upholding a lively, guest-centric atmosphere. You will contribute to a high-energy service model and uphold brand standards across the team.

The role emphasizes professional appearance, safety, and efficient station management in a fast-paced environment, with opportunities to cross-train at peak times.