Guest Experience & Reservations Manager

Cairn Group; Greater London; Ibrido; GBP 40.000 - 60.000; Tempo pieno

Vantaggi offerti da questo lavoro

Discounted stays across our hotels and

Food, beverage, spa and leisure |

Access to lifestyle discounts

Leadership and career development

Long service awards

Refer-a-friend scheme

Employee Assistance Programme

Health Care Cash Plan

Meals on duty

Wellbeing resources and support

Descrizione del lavoro

Treehouse Hotel London, part of Cairn Group, is seeking an experienced Reception & Reservations Manager to lead the teams across Madera and The Nest. You’ll own the guest journey from enquiry to arrival, driving conversion and delivering memorable experiences.

You’ll oversee daily reservations, table allocation and guest enquiries via SevenRooms, manage rotas and budgets, and coach teams to uphold service standards across both venues.

Competenze

• Proven management experience in restaurant reception or guest relations.
• Strong knowledge of SevenRooms or similar reservations and guest relationship management system.
• Experience leading teams, managing rotas and improving performance.
• A commercial mindset with understanding of booking conversion, table utilisation and revenue opportunities.
• Excellent communication, organisation and problem-solving skills.
• A passion for hospitality, developing people and delivering memorable guest experiences.

Mansioni

• Lead, develop and motivate the reception and reservations teams across both venues.
• Manage daily reservations, table allocation, availability and guest enquiries through SevenRooms.
• Drive booking conversion, maximise covers and reduce preventable cancellations and no-shows.
• Oversee group bookings, ensuring accurate records and smooth handovers to operational teams.
• Maintain high standards of guest communication, welcome, guest recognition and complaint resolution.
• Manage rotas, staffing levels and departmental costs within agreed budgets.
• Develop training, procedures and consistent service standards across Madera and The Nest.

Conoscenze

Management experience

SevenRooms knowledge

Team leadership

Commercial mindset

Communication skills

Hospitality passion

Descrizione del lavoro

Treehouse Hotel London, part of Cairn Group, is seeking an experienced Reception & Reservations Manager to lead the teams across Madera and The Nest. You’ll own the guest journey from enquiry to arrival, driving conversion and delivering memorable experiences.

You’ll oversee daily reservations, table allocation and guest enquiries via SevenRooms, manage rotas and budgets, and coach teams to uphold service standards across both venues.