F&B Reception & Reservations Manager

Cairn Group Hotel; Greater London; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Discounted stays across our hotels and

Food, beverage, spa and leisure

Access to retail, entertainment and生活折

Leadership and career development

Long service awards

Employee Assistance Programme

Health Care Cash Plan

Wellbeing resources and support

Career progression opportunities

Job summary

Treehouse Hotel London, part of Cairn Group, is seeking an experienced Reception & Reservations Manager to lead our reception and reservations teams across Madera and The Nest, driving guest conversion and delivering exceptional service.

You will own the guest journey from enquiry to arrival, manage rotas and budgets, and develop standards and training to maximise revenue and guest satisfaction.

Qualifications

• Proven management experience in restaurant reception, reservations or guest relations.
• Strong knowledge of SevenRooms or a similar reservations system.
• Experience leading teams, managing rotas and improving performance.
• Commercial mindset with understanding of booking conversion, table utilisation and revenue opportunities.
• Excellent communication, organisation and problem-solving skills.
• Passion for hospitality and developing people.

Responsibilities

• Lead, develop and motivate the reception and reservations teams across both venues.
• Manage daily reservations, table allocation, availability and guest enquiries through SevenRooms.
• Drive booking conversion, maximise covers and reduce preventable cancellations and no-shows.
• Oversee group bookings, ensuring accurate records and smooth handovers to operational teams.
• Maintain high standards of guest communication, welcome, guest recognition and complaint resolution.
• Manage rotas, staffing levels and departmental costs within agreed budgets.
• Develop training, procedures and consistent service standards across Madera and The Nest.

Skills

Team leadership

SevenRooms

Reservations management

Commercial mindset

Guest relations

Communication skills

Job description

We're looking for an experienced, commercially minded Reception & Reservations Manager to lead our reception and reservations teams across Madera and The Nest.

You'll own the guest journey from first enquiry to arrival, driving booking conversion, maximising table utilisation and delivering a consistently exceptional guest experience across both venues.

Treehouse Hotel London is a playful, one-of-a-kind lifestyle hotel high above Marylebone, inspired by the sense of adventure and freedom of childhood treehouses. Warm, nostalgic and full of unexpected details, Treehouse brings together spectacular London views, imaginative spaces and destination dining at Madera and rooftop bar The Nest, creating a hotel experience that’s anything but ordinary.

Make Every Moment Matter

Every day is different, but every day you'll have the opportunity to make a positive impact.

Key Responsibilities

Lead, develop and motivate the reception and reservations teams across both venues.

Manage daily reservations, table allocation, availability and guest enquiries through SevenRooms.

Drive booking conversion, maximise covers and reduce preventable cancellations and no-shows.

Oversee group bookings, ensuring accurate records and smooth handovers to operational teams.

Maintain high standards of guest communication, welcome, guest recognition and complaint resolution.

Manage rotas, staffing levels and departmental costs within agreed budgets.

Develop training, procedures and consistent service standards across Madera and The Nest.

What We're Looking For

Proven management experience in restaurant reception, reservations or guest relations, ideally within a quality restaurant, bar or hotel.

Strong knowledge of SevenRooms or a similar reservations and guest relationship management system.

Experience leading teams, managing rotas and improving performance.

A commercial mindset, with an understanding of booking conversion, table utilisation and revenue opportunities.

Excellent communication, organisation and problem-solving skills.

A passion for hospitality, developing people and delivering memorable guest experiences.

Why Cairn Group?

Our People First culture combines ambitious standards with genuine support, creating an environment where individuals are trusted to perform, encouraged to grow and recognised for the contribution they make. We believe success is built through collaboration, accountability and a shared commitment to excellence, giving our people the foundation to build long-term careers with purpose.

What you'll enjoy as part of the team

At Cairn Group, we recognise that our people are at the heart of our success. That's why we offer a range of benefits designed to support your wellbeing, reward your contribution, and help you build a rewarding career with us.

As part of the Cairn team, you'll enjoy:

• Discounted stays across our hotels and venues
• Food, beverage, spa and leisure discounts
• Access to retail, entertainment and lifestyle discounts
• Leadership and career development programmes
• Long service awards recognising your commitment and contribution
• Employee Assistance Programme offering confidential support whenever you need it
• Health Care Cash Plan
• Wellbeing resources and support
• Opportunities to develop and progress across our diverse hospitality portfolio

We're committed to creating an environment where people feel supported, valued and empowered to grow. Whether you're starting your career or taking the next step in leadership, Cairn Group offers the opportunity to build a career with purpose, alongside a team that's stronger together.

Join Cairn Group - Where People Drive Hospitality Forward, Together

At Cairn Group, we're passionate about creating memorable guest experiences, and it all starts with our people.

We're looking for an inspiring and people-focused Head of Department to join our team. Whether you're leading your department, supporting guest satisfaction or helping colleagues perform at their best, you'll play an important part in creating experiences that guests remember.

Join us and help create exceptional experiences every day.