Front of House Leader - Guest Experience & Ops

Treehouse; Greater London; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

Discounted stays

Food & beverage discounts

Spa/Leisure discounts

Retail & lifestyle discounts

Leadership development programmes

Long service awards

Refer-a-friend scheme

Employee support programme

Health care cash plan

Meals on duty

Wellbeing resources

Career progression

Job summary

Treehouse Hotel London, part of Cairn Group, is seeking an energetic Front of House Manager to oversee Reception, Night Team and Public Area Cleaning. You will lead a hands-on team, ensure a seamless guest journey from arrival to departure and maintain high standards of cleanliness and service.

As a visible leader, you’ll develop colleagues, drive upselling and operational efficiency, and collaborate with other departments to deliver an exceptional guest experience at Cairn Group's unique

Responsibilities

• Lead, motivate and develop the Reception, Nights and Public Area Cleaning teams.
• Ensure a seamless guest journey from arrival to departure.
• Maintain high standards of cleanliness, presentation, service and security.
• Manage guest feedback, complaints and service recovery.
• Oversee team scheduling, payroll, training and performance.
• Drive upselling, productivity and operational efficiency.
• Work closely with all departments to deliver an outstanding guest experience.

Job description

Treehouse Hotel London, part of Cairn Group, is seeking an energetic Front of House Manager to oversee Reception, Night Team and Public Area Cleaning. You will lead a hands-on team, ensure a seamless guest journey from arrival to departure and maintain high standards of cleanliness and service.

As a visible leader, you’ll develop colleagues, drive upselling and operational efficiency, and collaborate with other departments to deliver an exceptional guest experience at Cairn Group's unique