Front of House Manager

Cairn Group; Greater London; Hybrid; GBP 42,000 - 56,000; Full time

Benefits offered by this job

Discounted stays

F&B discounts

Spa discounts

Retail discounts

Leadership development programs

Long service awards

Refer-a-friend scheme

Employee Assistance Programme

Health care cash plan

Meals on duty

Wellbeing resources

Career development

Job summary

Treehouse Hotel London, part of Cairn Group, is seeking an energetic Front of House Manager to lead the Reception, Night Team and Public Area Cleaning teams. You will drive guest experiences, staff development and the high standards demanded by a one‑of‑a‑kind lifestyle hotel.

Join Cairn Group to lead by example in a fast‑paced hospitality environment, nurture talent and partner with departments to deliver exceptional service at every stage of the guest journey.

Qualifications

• Energetic, hands-on Front of House Manager
• Experience leading Reception, Nights and Public Area Cleaning teams
• Passionate about guest experiences and developing colleagues
• Comfortable maintaining high hotel standards and security

Responsibilities

• Lead, motivate and develop the Reception, Nights and Public Area Cleaning teams.
• Ensure a seamless guest journey from arrival to departure.
• Maintain high standards of cleanliness, presentation, service and security.
• Manage guest feedback, complaints and service recovery.
• Oversee team scheduling, payroll, training and performance.
• Drive upselling, productivity and operational efficiency.
• Work closely with all departments to deliver an outstanding guest experience.

Job description

Location: Treehouse Hotel London

Department: Front of House

We are looking for an energetic, hands-on Front of House Manager to lead our Reception, Night Team and Public Area Cleaning teams at Treehouse Hotel London.

The ideal candidate will be passionate about delivering exceptional guest experiences, developing colleagues and maintaining the high standards expected of our unique lifestyle hotel.

Treehouse Hotel London is a playful, one-of-a-kind lifestyle hotel high above Marylebone, inspired by the sense of adventure and freedom of childhood treehouses. Warm, nostalgic and full of unexpected details, Treehouse brings together spectacular London views, imaginative spaces and destination dining at Madera and rooftop bar The Nest, creating a hotel experience that’s anything but ordinary.

Make Every Moment Matter

Every day is different, but every day you'll have the opportunity to make a positive impact. You will:

• Lead, motivate and develop the Reception, Nights and Public Area Cleaning teams.

• Ensure a seamless guest journey from arrival to departure.

• Maintain high standards of cleanliness, presentation, service and security.

• Manage guest feedback, complaints and service recovery.

• Oversee team scheduling, payroll, training and performance.

• Drive upselling, productivity and operational efficiency.

• Work closely with all departments to deliver an outstanding guest experience.

Bring Your Personality. We'll Help You Build Your Career.

We are looking for a visible, organised and commercially minded leader who leads by example and brings genuine personality and passion to hospitality. We're looking for people who:

• Are passionate about hospitality and guest experience.

• Enjoy supporting and developing others.

• Lead by example and take ownership.

• Build positive relationships with colleagues and guests.

• Thrive in a fast-paced environment.

• Want to continue developing their leadership career.

If you enjoy creating exceptional experiences and helping teams perform at their best, we'd love to hear from you.

Why Cairn Group?

Our People First culture combines ambitious standards with genuine support, creating an environment where individuals are trusted to perform, encouraged to grow and recognised for the contribution they make. We believe success is built through collaboration, accountability and a shared commitment to excellence, giving our people the foundation to build long-term careers with purpose.

What you'll enjoy as part of the team

At Cairn Group, we recognise that our people are at the heart of our success. That's why we offer a range of benefits designed to support your wellbeing, reward your contribution, and help you build a rewarding career with us.

As part of the Cairn team, you'll enjoy:

• Discounted stays across our hotels and venues

• Food, beverage, spa and leisure discounts

• Access to retail, entertainment and lifestyle discounts

• Leadership and career development programmes

• Long service awards recognising your commitment and contribution

• Refer-a-friend scheme

• Employee Assistance Programme offering confidential support whenever you need it

• Health Care Cash Plan

• Meals on duty

• Wellbeing resources and support

• Opportunities to develop and progress across our diverse hospitality portfolio

We're committed to creating an environment where people feel supported, valued and empowered to grow. Whether you're starting your career or taking the next step in leadership, Cairn Group offers the opportunity to build a career with purpose, alongside a team that's stronger together.

Join us and help create exceptional experiences every day.