Guest Experience & Operations Leader — Assistant GM

Duck & Waffle; Greater London; Híbrido; GBP 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

50% discount on food and drink for up 

28 days' holiday

Complimentary breakfast and dinner on-

Wagestream – early wage access

Cycle to Work scheme

Refer-a-Friend bonus

Employee of the Month rewards

Ongoing training and career发展

Pension scheme with employer contrib

Annual staff awards

Descripción de la vacante

Duck & Waffle is seeking an exceptional Assistant General Manager to join our Front of House leadership team in London. You will be instrumental in delivering outstanding guest experiences while supporting the operation of the restaurant, bar and lounge.

You will lead by example, inspire the team and help create an environment where guests and colleagues thrive. You will oversee day-to-day operations, drive sales growth, achieve financial targets, and develop team members with a passion for

Formación

• 7+ years in hospitality, with at least 4 in a management role.
• Must hold a Personal Licence.
• Experience in high-volume, fast-paced hospitality environments.

Responsabilidades

• Oversee day-to-day operations of restaurant, bar and lounge, ensuring service standards and commercial success.
• Lead, coach and develop FOH teams; foster guest-focused culture and strong relationships with guests and suppliers.
• Work with senior leadership to drive sales, hit financial targets, and ensure compliance with policies and licensing requirements.

Conocimientos

Leadership

Guest experience

People management

Financial acumen

Educación

Personal Licence

Descripción del empleo

Duck & Waffle is seeking an exceptional Assistant General Manager to join our Front of House leadership team in London. You will be instrumental in delivering outstanding guest experiences while supporting the operation of the restaurant, bar and lounge.

You will lead by example, inspire the team and help create an environment where guests and colleagues thrive. You will oversee day-to-day operations, drive sales growth, achieve financial targets, and develop team members with a passion for