Guest Experience & Office Operations Assistant

Charles Tyrwhitt; Greater London; On-site; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Staff Discount

Charity partnerships

CT Social Team events

Job summary

Charles Tyrwhitt, London head office, seeks a Reception and Facilities Assistant to provide a professional welcome to visitors and support the Facilities Manager, EAs and PA to the Board. The role is on-site, five days a week, and involves administrative support, event coordination and maintaining a safe, well-run office environment.

You will manage deliveries, bookings, stock, and help keep the office tidy, with opportunities to contribute to safety procedures and team events.

Qualifications

• Strong communication and interpersonal skills are essential.
• Exemplary customer service ethos and a genuine helpful attitude.
• Excellent organisation and timekeeping capabilities are important.
• Able to work well with minimal supervision.
• Positive, can-do attitude with a warm personality.
• Training can be provided where needed.

Responsibilities

• Be a brand ambassador and uphold the CT values.
• Provide a warm welcome to visitors and assist hosts on arrival.
• Manage starter/leaver processes and access control.
• Greet and induct new staff; explain facilities and safety procedures.
• Answer calls, handle post and deliveries, book rooms/desks.
• Order office supplies and manage stock where needed.
• Coordinate maintenance and ensure high cleanliness standards.
• Oversee risk assessments and permits for site visits.
• Lead Fire Marshal and First Aider roles when required.
• Support executive assistants with diary and admin tasks.
• Communicate building information to Head Office staff.
• Assist with events and charity drives.

Skills

Communication

Interpersonal skills

Customer service

Organisation

Timekeeping

Microsoft Office

Independent work

Tools

Microsoft Office

Job description

Charles Tyrwhitt, London head office, seeks a Reception and Facilities Assistant to provide a professional welcome to visitors and support the Facilities Manager, EAs and PA to the Board. The role is on-site, five days a week, and involves administrative support, event coordination and maintaining a safe, well-run office environment.

You will manage deliveries, bookings, stock, and help keep the office tidy, with opportunities to contribute to safety procedures and team events.