Guest Experience Manager – Resort Front Desk & Bookings

Away Resorts Ltd; West Town; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Up to 50% Discounts on Away Resortshol

Up to 20% Discounts on Away Resortshol

20% On-park discounts

Team Incentives

Holiday Hero Menu

Life Insurance

Enhanced Maternity/Paternity Pay

Holiday Buy Scheme

Help @ Hand Scheme

Career Development

Job summary

Away Resorts Ltd is seeking a Guest Services Manager at Mill Rythe Coastal Retreat in Hayling Island. You will lead the Guest Services team, ensure smooth check-ins, manage bookings, and resolve guest issues to deliver memorable holidays.

We value experienced leaders with strong people skills, budgeting knowledge, and a customer‑facing mindset. The role includes weekends/bank holidays and a comprehensive benefits package.

Qualifications

• Outstanding people skills – friendly, patient and always ready to help.
• Previous management or supervisory experience.
• Exceptional organisation skills and able to keep a good few plates spinning.
• A solid understanding of budgeting and finance.
• Experience in a customer-facing or sales role.

Responsibilities

• Run the Guest Services team and report to the Guest Experience Manager.
• Manage holiday bookings and guest check-in/check-out processes.
• Resolve customer complaints and ensure high service standards.
• Liaise with onsite colleagues to maintain an excellent guest experience.
• Act as first point of contact for Holiday Home Owners.

Skills

Outstanding people skills

Management experience

Organisational skills

Budgeting & finance understanding

Customer-facing / sales experience

Job description

Away Resorts Ltd is seeking a Guest Services Manager at Mill Rythe Coastal Retreat in Hayling Island. You will lead the Guest Services team, ensure smooth check-ins, manage bookings, and resolve guest issues to deliver memorable holidays.

We value experienced leaders with strong people skills, budgeting knowledge, and a customer‑facing mindset. The role includes weekends/bank holidays and a comprehensive benefits package.