Guest Experience Lead – Holiday Resort

Away-Resorts; Stoke; On-site; GBP 24,000 - 33,000; Full time

Benefits offered by this job

Up to 50% Discounts on Away Resorts

Up to 20% Discounts for friends and 가족

20% On-park discounts

Team Incentives

Holiday Hero Menu

Life Insurance

Enhanced Maternity/Paternity Pay

Holiday Buy Scheme

Help @ Hand Scheme

Career Development

Job summary

Away Resorts is seeking a Guest Services Team Lead for Mill Rythe Coastal Retreat. You will report to the Guest Experience Manager and drive the smooth operation of the Guest Services department, including checking guests in and overseeing bookings.

We value exceptional people skills, prior management experience, and solid budgeting knowledge. The role may require weekend and bank holiday work, with a range of employee benefits offered.

Qualifications

• Experience in the holiday sector is a plus, but training is provided.
• Previous management or supervisory experience is preferred.
• Strong budgeting and finance understanding required.

Responsibilities

• Meet and greet guests and check them into their accommodation.
• Manage holiday bookings.
• Resolve customer complaints.
• Coordinate with onsite colleagues to ensure excellent guest experiences.
• Be the first point of contact for Holiday Home Owners.
• Work on bank holidays and weekends when required.

Skills

Outstanding people skills

Management or supervisory experience

Excellent organisational skills

Budgeting and finance understanding

Customer-facing or sales experience

Job description

Away Resorts is seeking a Guest Services Team Lead for Mill Rythe Coastal Retreat. You will report to the Guest Experience Manager and drive the smooth operation of the Guest Services department, including checking guests in and overseeing bookings.

We value exceptional people skills, prior management experience, and solid budgeting knowledge. The role may require weekend and bank holiday work, with a range of employee benefits offered.