Luxury Guest Experience Manager

Fairmont Hotels & Resorts

Southampton

On-site

GBP 44,000 - 67,000

Full time

3 days ago

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Benefits offered by this job

Complimentary upgrades

Extended stays

Discounted stays across Fairmont & ŔR

Special dining and wellness discounts

Added luxuries to enhance your经验

Job summary

Fairmont Southampton invites a seasoned Guest Service Manager to lead the guest services and welcome ambassador teams, shaping the guest journey from pre-arrival to departure. You will drive luxury service standards, champion guest satisfaction, and coordinate with Rooms Division leadership to elevate the resort experience.

The role requires strategic and hands-on leadership, with a focus on operational excellence, staff development, and delivering memorable guest experiences in a premium

Qualifications

Experience leading Guest Services or Front Office teams in luxury hotels.
Proven ability to improve guest satisfaction and service standards.
Strong interpersonal and conflict-resolution skills.

Responsibilities

Oversee daily Guest Service operations including check-in/check-out and reservations.
Lead Welcome Ambassador and Guest Services teams to deliver seamless arrivals and departures.
Maintain brand standards and ensure VIP guest experiences throughout the stay.
Collaborate with other departments to resolve guest issues quickly and efficiently.
Develop staff through training, coaching, and performance management.

Skills

Leadership

Guest Services

Education

Diploma or Degree in Hospitality Management

Job description

The role requires strategic and hands-on leadership, with a focus on operational excellence, staff development, and delivering memorable guest experiences in a premium

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