Guest Experience Manager

JR United Kingdom; Slough; On-site; GBP 35,000 - 50,000; Full time

Job summary

Join a vibrant hotel in Hoxton as a Guest Experience Manager, where you'll drive guest satisfaction, empower your team, and enjoy unique benefits like discounted hotel rates and wellness days. If you have a passion for art and culture, this role offers a creative environment to flourish.

Benefits

Heavily discounted hotel rates in Europe

30 days of holiday per year

Access to pay before payday through Wagestream

Vitality at work scheme with gym discounts

Ride to Work scheme & free cycling lessons

Staff parties and events

Qualifications

• Experience in customer service and hotel operations preferred.
• Good knowledge of the Hoxton/Shoreditch area.
• Passion for art, culture, and hospitality is key.

Responsibilities

• Ensure guest and colleague satisfaction is consistently achieved.
• Manage the day-to-day smooth running of the department.
• Lead and develop the Guest Experience team.

Skills

Customer Service

Communication

Team Leadership

Operational Knowledge

Knowledge of Hoxton/Shoreditch

Tools

Opera

Hotsos

Micros

Alcatel

Job description

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We are recruiting for a Guest Experience Manager for one of the coolest hotels in Hoxton! Long revered as London’s effortlessly cool cultural core, Hoxton’s hip new resident has hit the scene. The 26-floor art’otel Hoxton promises a dazzling skyline view, ample gallery space, plus two Banksy originals preserved and on public display, with 357 guest rooms and suites, a lounge, gym and two destination restaurants.

As our Guest Experience Manager, you will receive:

• Salary: Highly Competitive
• Heavily discounted hotel rates in Europe (extends to the Radisson Hotel Group and family & friends)
• F&B discounts at our restaurants and bars (for your whole party)
• Two wellness days per year, meaning all team members start with 30 days of holiday per year – including bank holidays, increasing with years of service!
• Access to 40% of your pay before payday through Wagestream
• Recommend a friend scheme – up to £750
• Vitality at work scheme with great gym discounts & more
• Ride to Work scheme & free cycling lessons
• Benefit Hub – Discounted prices at hundreds of stores, supermarkets, major retailers, attractions, restaurants, and cinemas.
• Free dry cleaning for work uniform
• Annual Staff parties and events

As a Master of your Craft you will…

• Liaise with relevant Front of House teams to ensure guest satisfaction, colleague satisfaction, financial goals and responsible business targets are met.
• Ensure the smooth running of the department on a day-to-day basis with effective communication.
• Have full operational knowledge of all procedures, with a strong working knowledge of Opera, Hotsos, Micros and Alcatel is preferable, but not essential
• Have a good Knowledge of the Hoxton/Shoreditch area.
• You inspire others: you lead by example, enthusing your team by sharing your passion for outstanding customer service.
• Manage and develop your team through leading by example.
• Empower the Guest Experience teams by providing an inspiring service culture through briefings, team meetings and coaching.

If you share passion for art, culture and hospitality, art’otel is where people’s talents will feel at home. We aim to inspire guests to be creative and discover the arts; by dazzling them with sensational service by enriching their knowledge; by encouraging their passion for art and appetite for the finer things in life.