Guest Experience Manager - Social, High-Energy Venue

COREcruitment; London; On-site; GBP 38,000 - 45,000; Full time

Job summary

A vibrant venue in London is seeking a proactive Guest Experience Manager. This role requires a hands-on leader to enhance guest experiences, manage a team, and ensure smooth operations. Ideal candidates are upbeat, with strong communication skills and experience in hospitality.

Qualifications

• At least 2 years’ experience as a Reception Manager or similar in hospitality.

Responsibilities

• Lead and develop a team of hosts for outstanding service.
• Engage with guests and resolve issues confidently.
• Support Sales & Events teams in showcasing the venue.

Skills

Communication

Multitasking

Guest-focused

Tools

POS system

Job description

Guest Experience Manager – Social, High-Energy Venue
Salary: £38,000 + tronc + bonus (average package approx.£42,000)

We're on the lookout for a proactive and energetic Guest Experience Manager to join a vibrant, high-volume venue.This isn’t your typical reception manager role - we're looking for someone who thrives in a fast-paced environment, is hands-on with the floor, and genuinely loves creating memorable guest experiences.In this role, you'll lead a team of 6 hosts, support operations across the venue, and be a key part of the guest journey - from first impressions to final goodbyes.

Key Responsibilities:

• Lead and develop a team of hosts to deliver a standout welcome and service
• Support the Sales & Events teams in showcasing the venue to potential clients
• Work closely with Floor, Bar, Events, and Security teams to ensure smooth, safe operations
• Actively engage with guests, gather feedback in real time, and resolve issues confidently

We’re Looking For:

• Someone upbeat, positive, and highly guest-focused
• Strong multitasking and communication skills
• At least 2 years’ experience as a Reception Manager, Guest Experience Manager, or similar in a busy hospitality environment
• Experience training and motivating team members
• Excellent written English and confident computer skills (Collins and POS system knowledge a bonus)

If you are keen to discuss the details further, please apply today or send your CV to Kate B OR call 0207 790 2666

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