Guest Experience Manager - Social Gaming Bar

ILLUME RECRUITMENT; London; On-site; GBP 40,000; Full time

Job summary

A social gaming bar in Walthamstow, East London is seeking a Guest Experience Manager to lead the host team and ensure a welcoming environment for guests. Responsibilities include managing bookings, providing event information, and monitoring guest feedback.

Responsibilities

• Manage the Welcome Desk and lead the host team.
• Ensure every guest receives a warm welcome.
• Provide information to guests confidently.

Job description

Guest Experience Manager - Walthamstow, East London - 40k

My client is a social gaming bar in Walthamstow, East London and they are currently looking for a Guest Experience Manager.

The main responsibilities of the Guest Experience Manager are:

• Manage the Welcome Desk and lead the host team

• Ensure every guest receives a warm welcome, creating a connection in line with brand values

• Provide information to guests confidently including what’s on in the venue, selling event tickets and taking bookings

• Working closely with the sales, events and operations teams as well as maintaining a detailed knowledge of bookings, private hires and events so bookers receive a personal touch when welcomed and throughout their visit

• Monitoring guest feedback to improve service

This bar operates 7 days a week and until 1am on a Friday/Saturday night so requires someone in the East London area.

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