Guest Experience Manager

Away Resorts Ltd; Newquay; On-site; GBP 29,160 - 35,640; Full time

Benefits offered by this job

Up to 50% discounts on Away Resorts

On-park discounts

Team incentives

Holiday hero menu

Life insurance

Enhanced parental pay

Holiday buy scheme

Wellbeing support

Career development

Job summary

Away Resorts Ltd is seeking a Guest Experience Manager at Newquay Bay Resort in Cornwall. You will lead Accommodation, Maintenance, Security and Guest Services to deliver exceptional holidays and spotless facilities.

You will drive guest delight, manage P&L for your department, recruit and develop teams, and foster a collaborative, energetic culture across the park.

Qualifications

• Experience within the hospitality sector or similar within Guest Services, Accommodation or Maintenance.
• Experience of managing heads of departments as well as front-line team members.
• Strong leadership skills: approachable, leading by example and respectful of their team at all times.
• A great communicator and able to accept and act upon feedback.
• Commercially astute and competent with IT and technology.

Responsibilities

• Work closely with Maintenance and Accommodation teams to ensure all accommodation is sparkling and well-maintained.
• Ensure Guest Services team represents the Park well with a can-do attitude and problem-solving ethos.
• Ensure Security Team runs effectively and guests feel safe.
• Manage complaints and monitor guest feedback, onsite and via social media.
• Oversee maintenance process including purchasing, budgeting, and timely repairs.
• Lead and motivate teams, including recruitment, performance reviews and development.
• Analyse trends to build strategy, policies and procedures that drive improvements and maximise sales.

Skills

Leadership

Communication

IT proficiency

People management

Commercial awareness

Education

General education

Job description

Location: Tattershall Lakes, Lincolnshire

Location: Tattershall Lakes, Lincolnshire

Role: Maintenance

Transport Provided: No

Accommodation: No

Closing Date: 07 August 2026

Guest Experience Manager

Location:Newquay Bay Holiday Resort, Cornwall, TR8 4AS

Hours of work:Permanent contract – 40 hours per week

Salary:£32,400 per annum

Who are we?

We’re shaking up the Great British holiday. At our amazing UK resorts we pull out all the stops and add the bells and whistles to give our guests the holiday of a lifetime. We’re a growing company and our vision is to have a footprint that spans the UK, with enough parks to take on the big players.

Newquay Bay Resort, the perfect location for seaside adventures in Cornwall, mixed with the tranquillity of a country getaway. This peaceful valley setting on the breath-taking North Coast, experience the brisk breeze of open air, heavenly seafood restaurants, and next level water sports!

• Up to 50% Discounts on Away Resorts holidays– because you deserve amazing getaways too.
• 50% On-park discounts– Enjoy the best of what we offer.
• Team Incentives– Your hard work won’t go unnoticed.
• Holiday Hero Menu– Enjoy delicious meals with discounted food options on-park.
• Life Insurance– For peace of mind.
• Enhanced Maternity/Paternity Pay– After two years with us, we’ve got you covered.
• Holiday Buy Scheme– Flexibility to suit your lifestyle.
• Help @ Hand Scheme– Wellbeing support when you need it.
• Career Development– We believe in nurturing talent and promoting from within

What you’ll be doing

You will be responsible for delivering delight to guests at Newquay Bay Resort. Through clear and consistent leadership, you will be managing and motivating the Accommodation, Maintenance, Security and Guest Services teams to ensure they are equipped and excited to enable our Guests to have the best holiday ever, with the attention to detail that has become synonymous to the standards expected at an Away Resorts destination.

Your responsibilities will include:

• Working closely with the Maintenance Team and Accommodation Team to ensure that all accommodation is sparkling and well-maintained with everything working.
• Ensuring the Guest Services team represent the Park well and have a can-do, problem-solving attitude, ensuring our Guests are looked after and will come back!
• Ensuring the Security Team is running effectively and out keeping our Guests feeling safe
• Managing complaints and monitoring guest feedback, onsite and via social media
• Managing the maintenance process including purchasing, budgeting, and ensuring timely repairs
• Managing and motivating your teams, including recruitment, performance reviews, development and all the paperwork that goes with it
• Analysing trends to build the strategy, policies and procedures that deliver improvements and maximise sales opportunities
• Managing the P&L for your department

Skills, experience, and qualities you’ll need

If you can demonstrate the following, we’d love to hear from you:

• A good level of general education with evidence of personal and/or professional development
• Experience within the hospitality sector or similar within Guest Services, Accommodation or Maintenance
• Experience of managing heads of departments as well as front-line team members
• Strong leadership skills: approachable, leading by example and respectful of their team at all times
• A great communicator and able to accept and act upon feedback
• Commercially astute and competent with IT and technology

It’s about your values too. We have a can-do, fun-loving, people-centred ethos here at Away Resorts, which is captured by our holiday heroes’ mantra of Attentive Amazing Lovers - have a read about it on our website and decide if it describes you.

Holiday Heroes come with all sorts of different super-powers, and we welcome them all!

We embrace diversity, inclusion, and equal opportunities. From our investors to our teams, we love that everyone comes from different backgrounds, allowing us to grow and inspire each other. We’ll never accept any form of discrimination, and we’ll forever strive not just for our product to be unique but our people too. Afterall, wouldn’t it be boring if we were all the same? In short, we want you to bring your whole self to work!