Guest Experience Leader & Team Coach

Mitchells & Butlers PLC; Lowdham CP; On-site; GBP 26,000 - 33,000; Full time

Benefits offered by this job

Pension

28 days holiday

Staff discounts across brands

Free shares

Gym discounts

Team socials

Job summary

Mitchells & Butler PLC, operating Vintage Inns and Springfield Inn, is seeking an Assistant Manager to support the General Manager in daily operations and team leadership. You’ll drive guest experience, mentor colleagues and lead by example, delivering consistent service across food and beverage.

Expect progression opportunities, staff discounts, and a supportive team culture. You’ll supervise service during peak times, manage staff rosters, uphold brand standards, and ensure safe, compliant

Qualifications

• Proven management experience in hospitality.
• Ability to train and inspire a team.
• Strong communication and guest-service focus.
• Role model for development and performance.

Responsibilities

• Support General Manager in daily operations.
• Train and motivate staff to deliver great food, drinks and service.
• Lead by example and develop team members.
• Ensure guest satisfaction and repeat visits.

Skills

Management experience

Training & development

Team leadership

Communication skills

Guest service

Job description

Mitchells & Butler PLC, operating Vintage Inns and Springfield Inn, is seeking an Assistant Manager to support the General Manager in daily operations and team leadership. You’ll drive guest experience, mentor colleagues and lead by example, delivering consistent service across food and beverage.

Expect progression opportunities, staff discounts, and a supportive team culture. You’ll supervise service during peak times, manage staff rosters, uphold brand standards, and ensure safe, compliant