Duty Manager — Lead Guest Experience & Team Growth

Mitchells & Butlers Leisure Retail Limited; Sheffield; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Discounts across brands

Wagestream

Gym discounts

Team socials

25 days holiday

Pension

Free shares

Employee helpline

Job summary

Mitchells & Butler's Leisure Retail Limited – Admiral Rodney, Vintage Inns is seeking a Duty Manager to lead shifts, support the General Manager, and uphold guest experience. You’ll train your team, model service standards, and drive daily operations in a busy pub environment.

This role offers flexible shifts, generous staff discounts across our brands, Wagestream access, pension, 25 days of holiday, and other perks in a supportive team.

Qualifications

• Proven ability to manage shifts and lead a team in a hospitality setting.
• Strong customer service focus and guest satisfaction mindset.
• Ability to train and develop staff to meet service standards.

Responsibilities

• Assist the General Manager in day-to-day operations.
• Train and inspire the team to deliver food, drink and service to a high standard.
• Be a role model and guide development within the team.
• Ensure guests are well cared for and create memorable experiences.
• Contribute to achieving business targets.

Skills

Management experience

Customer service

Job description

Mitchells & Butler's Leisure Retail Limited – Admiral Rodney, Vintage Inns is seeking a Duty Manager to lead shifts, support the General Manager, and uphold guest experience. You’ll train your team, model service standards, and drive daily operations in a busy pub environment.

This role offers flexible shifts, generous staff discounts across our brands, Wagestream access, pension, 25 days of holiday, and other perks in a supportive team.