Guest Experience Leader – Front Office & Reservations

Quartz Recruitment Specialists Ltd; South Molton; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Staff benefits

Career development

Job summary

Quartz Recruitment Specialists Ltd is assisting a North Devon resort to recruit a Senior Front Office Manager. You will oversee Reception, Reservations, Guest Services and Night Operations, owning the guest journey from first booking to departure and coaching three teams to deliver exceptional hospitality.

You will drive upselling across accommodation, dining and leisure while managing budgets and departmental performance.

Qualifications

• Experience as a Front Office Manager or senior front office leader in a hotel or resort.
• Proven track record leading, coaching and developing teams.
• Strong knowledge of front office operations, reservations and guest services.
• Commercial awareness with budgeting and departmental performance.
• Experience with Opera, Harri, Revinate and Procure Wizard.

Responsibilities

• Lead, coach and develop the Front Office, Reservations and Night teams.
• Own the guest experience from reservation through to departure.
• Set and uphold service standards in every guest interaction.
• Grow revenue by upselling accommodation, dining, leisure experiences and resort activities.
• Manage the departmental budget, labour costs and performance targets.
• Build strong working relationships with colleagues across every resort department.
• Handle guest feedback and service recovery calmly and professionally.
• Keep the department efficient and consistently well presented.

Skills

Front office management

Team leadership

Budget management

Reservations & guest services

Communication & organisation

Tools

Opera

Harri

Revinate

Procure Wizard

Job description

Quartz Recruitment Specialists Ltd is assisting a North Devon resort to recruit a Senior Front Office Manager. You will oversee Reception, Reservations, Guest Services and Night Operations, owning the guest journey from first booking to departure and coaching three teams to deliver exceptional hospitality.

You will drive upselling across accommodation, dining and leisure while managing budgets and departmental performance.