Front Office Manager

The Clermont; City of Westminster; On-site; GBP 33,000 - 45,000; Full time

Benefits offered by this job

Pension scheme

Healthcare

Meal on duty

Staff discounts

Career development

Job summary

The Clermont Victoria in central London is seeking a Front Office Manager to lead Reception, Guest Relations and the Nights team with a guest‑first approach, coordinating with other departments to deliver a seamless stay.

This full‑time, salaried role offers £38,950 per annum, with strong focus on training, budget awareness, sales development and a supportive, inclusive culture. The position includes excellent staff facilities, pension, healthcare and employee wellbeing initiatives.

Qualifications

• Proven track record leading and inspiring teams.
• Detail-oriented with a focus on guest service.
• Strong communication and collaborative skills.
• Ability to balance budgets and sales goals.
• Experience with Opera PMS is beneficial.

Responsibilities

• Lead front office operations across Reception, Guest Relations, and Nights team.
• Inspire and coach the team to exceed guest expectations.
• Handle complex guest needs with calm confidence.
• Train and develop team members.
• Drive sales and manage budgets.
• Collaborate with other departments to ensure a seamless stay.

Skills

Team leadership

Attention to detail

Guest experience

Communication skills

Budget management

Opera knowledge

Tools

Opera

Job description

Contract: Full Time
Payment: Salaried
Salary: £38,950 per annum

The Clermont Victoria is a stunning city centre venue close to many of London's famous landmarks and on the periphery of the busiest train station in Europe. This 345 bedroom hotel has recently undergone a £20m transformation and is a luxury 4 star deluxe hotel.

What you’ll be doing

As Front Office Manager, you’ll lead with purpose, overseeing Reception, Guest Relations, and the Nights team, and collaborating closely with other departments to provide guests with a seamless stay. Your role will go beyond day-to-day management—you’ll inspire and coach your team to exceed expectations, handle complex guest needs with calm confidence, and ensure each interaction is a positive reflection of our commitment to world-class hospitality.

You’ll take the lead in training and developing team members, fostering a supportive, inclusive environment that values every individual’s growth and contribution. Additionally, your proactive approach will be vital in driving sales, managing budgets, and meeting challenges with creative solutions, always keeping our guests’ needs in focus.

What you’ll bring

• A track record of inspiring and leading teams through authentic, hands-on guidance
• Meticulous attention to detail, ensuring the highest level of guest service
• A genuine passion for exceptional guest experiences
• Excellent communication skills and a collaborative approach
• Strong analytical skills, with the ability to balance budgets and performance goals
• Knowledge of Opera is beneficial but not essential

What you’ll get in return

As well as all the things you'd expect from us, such as great staff areas to recharge in, wholesome meals on duty, pension and healthcare schemes, we’ll take care of you at every step of your journey so that you can take care of our guests.

In fact, we’re so committed to this that our ‘People Promise’ sets out how you can expect us to support you at every step of your application and your career with us. Whether that’s your career development and progression, your physical, mental or financial wellbeing, and recognising (and rewarding!) a job well done.

Career Development & Growth - We’re here to support your journey, whatever that may look like. Our award-winning Academy will help you navigate your tailored career pathway with the tools and development designed for you to grow and to unlock your unique potential.

Financial Wellbeing – You work hard, so we’ll always help your money work hard for you! Some of the great things you can take advantage of include:

• Wage Stream – You’ll be paid monthly, but have access to your earned salary before payday should you need it
• Discounts & Perks – Savings on 1000’s of retailers, dining, hotel stays, and much more for you and those close to you
• Refer a Friend – Earn up to £1000 when friends join our team
• Interest-Free Loans – Season ticket loans to make commuting easier

Mental & Physical Well-being - We’re here to support your well-being, whenever and wherever you need it.

• On-Site Mental Health First Aiders
• 24/7 Employee Assistance Line – Free, confidential advice
• Be Well Platform – Our Online fitness and wellness resources
• Gym Discounts & Cycle to Work Scheme

Recognition & Community – We’re proud of everything we achieve, so we always celebrate our extraordinary team and culture.

• ‘Wonderful People’ Awards – Monthly, quarterly, and annual recognition
• Social & Seasonal Events – Fun, inclusive celebrations
• People Council – A platform for every voice
• Paid Volunteering Days – Give back to causes close to you

At Clermont Hotel Group everyone is welcome. We are committed to having an inclusive and diverse workplace and strongly encourage people from all backgrounds, identities and experiences to apply for roles with us.