Guest Experience Lead, Front Office

Mandarin Oriental; Greater London; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Learning & Development

MOstay

Health & Colleague Wellness

Retirement Plans

1 paid Charity Day per year

Increased holiday entitlement to 33 D

Hospitality Action’s Employee Asssist​

Job summary

Mandarin Oriental Mayfair, London is seeking a Front Office Executive to join our Front Office team and deliver exceptional guest service within a luxury hotel environment.

You will be responsible for welcoming guests, handling check-in/check-out tasks, and coordinating with other departments to ensure seamless service, while maintaining Mandarin Oriental’s standards and brand experience.

Responsibilities

• Warmly welcoming our guests to Mandarin Oriental service standards
• Performing check in and check out duties alongside daily Front Office administrative tasks all to Mandarin Oriental’s standards
• Interacting confidently with our guests promoting our services and facilities
• Someone curious who will naturally be wanting to know what is happening within the Hotel and surrounding area
• Liaising with other departments to ensure good communication is kept and overall service is sleek

Job description

Mandarin Oriental Mayfair, London is seeking a Front Office Executive to join our Front Office team and deliver exceptional guest service within a luxury hotel environment.

You will be responsible for welcoming guests, handling check-in/check-out tasks, and coordinating with other departments to ensure seamless service, while maintaining Mandarin Oriental’s standards and brand experience.