Guest Experience Leader - Front Desk at Kings Cross

Point A Hotels; Camden Town; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Queensway Reward & Recognition Scheme

Annual Awards in London

EachPerson discount platform access

Stream pay platform access

Friends & Family discounted rates

Regular team events

Career development opportunities

Job summary

Point A Hotels is seeking a confident Reception Host Leader for Kings Cross, London. You will lead the welcome at the front desk, ensuring a warm arrival and a seamless guest experience, while guiding shifts and maintaining high standards.

Work closely with the management team to plan daily operations, resolve guest queries, and deliver heartfelt hospitality across busy periods. A friendly, proactive leader who thrives in a fast-paced hospitality setting is ideal.

Qualifications

• Experience delivering guest-focused service at front desk or reception.
• Strong communication and interpersonal skills with guests and colleagues.
• Proven leadership ability to manage shifts and support team.
• Willingness to work flexible shifts including weekends and nights.

Responsibilities

• Lead reception operations and guide the front-of-house team.
• Manage shifts, ensure smooth arrival experience and service standards.
• Resolve guest queries with confidence and courtesy.
• Collaborate with management to plan daily shift coverage.

Skills

Customer service

Communication

Leadership

Hospitality

Job description

Point A Hotels is seeking a confident Reception Host Leader for Kings Cross, London. You will lead the welcome at the front desk, ensuring a warm arrival and a seamless guest experience, while guiding shifts and maintaining high standards.

Work closely with the management team to plan daily operations, resolve guest queries, and deliver heartfelt hospitality across busy periods. A friendly, proactive leader who thrives in a fast-paced hospitality setting is ideal.