Guest Experience Leader — Duty Manager (Hospitality)

Adventure Leisure; Bradley Stoke; On-site; GBP 27,000 - 32,000; Full time

Job summary

Mr Mulligans Bristol, part of Adventure Leisure, is seeking a Duty Manager to lead shifts, develop the team and shape how the venue grows. Based in Bristol, the role involves managing guest experiences, ensuring smooth operations and upholding safety standards while deputising for the AGM when needed.

This full-time, permanent position offers hands-on management exposure, weekend/evening shifts, and the chance to influence service quality, promotions and bookings.

Qualifications

• Experience leading a customer-facing team within hospitality or leisure venues.
• Hands-on approach with a passion for guest experiences.
• Resilience under pressure; stay calm and manage priorities.
• Strong communication and accountability mindset.
• Organised with good problem-solving skills.
• Experience supporting daily operations and health & safety.

Responsibilities

• Lead successful shifts: organise the team, delegate, adapt to priorities.
• Maintain a safe space: ensure health and safety procedures are followed.

Skills

Team leadership

Guest experience focus

Health & safety

Communication

Problem solving

Organisation

Job description

Mr Mulligans Bristol, part of Adventure Leisure, is seeking a Duty Manager to lead shifts, develop the team and shape how the venue grows. Based in Bristol, the role involves managing guest experiences, ensuring smooth operations and upholding safety standards while deputising for the AGM when needed.

This full-time, permanent position offers hands-on management exposure, weekend/evening shifts, and the chance to influence service quality, promotions and bookings.