Guest Experience Lead: Warm Welcome & Flow Manager

RAMONA & The Firehouse; Manchester; On-site; GBP 21,000 - 24,000; Full time

Job summary

RAMONA & The Firehouse in Manchester is seeking a Host to be the first line of our guest experience. You will greet guests with a welcoming smile, guide them to seating, and help manage the restaurant's flow to keep things vibrant and efficient.

In this role you’ll handle reservations, adjust wait times, and coordinate with front-of-house teams to ensure guests feel like part of something special from arrival to departure.

Qualifications

• Experience in a fast-paced, customer-facing role.
• Friendly, approachable personality suitable for VIP guest experiences.
• Strong communication skills and ability to coordinate with team.

Responsibilities

• Welcome guests with warmth and enthusiasm, guiding them from entry to seating.
• Manage reservations and waitlists, communicating changes to guests and staff.
• Organize the seating plan to balance flow and guest experience.
• Address questions or requests professionally and promptly.

Skills

Guest service

Communication

Multitasking

Job description

RAMONA & The Firehouse in Manchester is seeking a Host to be the first line of our guest experience. You will greet guests with a welcoming smile, guide them to seating, and help manage the restaurant's flow to keep things vibrant and efficient.

In this role you’ll handle reservations, adjust wait times, and coordinate with front-of-house teams to ensure guests feel like part of something special from arrival to departure.