Guest Experience Lead, Luxury Front Office

Caterer; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Excellent salary package

Pension scheme

Wellbeing support

Recognition programme

Staff dining and discounts

Job summary

Claridge’s in Mayfair is seeking an exceptional Assistant Reception Manager to lead our Front Office team with warmth, professionalism and meticulous attention to detail.

You will train staff, maximise occupancy and revenue, uphold Forbes and LQA standards, and deliver memorable guest experiences in a five-star, fast-paced environment. This role offers a competitive salary and extensive Maybourne benefits, including health and wellbeing support and career development opportunities.

Qualifications

• Worked in a similar role within a five star or fine dining environment.
• Confident in leading, supporting and motivating a team.
• Skilled at managing service flow and stepping in to support during busy periods.
• Able to provide intuitive service with an understanding of guests' needs to create memorable experiences.
• Team player who is eager to learn, challenge themselves and develop.
• Thorough understanding of Forbes and LQA Standards.

Responsibilities

• Creating renowned memorable experiences for all our guests.
• Supervising the Reception team under the direction of the Reception Manager.
• Ensuring the Reception team is appropriately trained.
• Achieving the departmental objectives of maximising occupancy and revenue.
• Maintaining and building on the reputation of the hotel and ensuring that business objectives are accomplished.
• Ensuring that training is carried out for new colleagues and inspecting their work, correcting and giving directions wherever it is needed.

Skills

Team leadership

Service flow management

Five-star environment

Forbes/LQA Standards

Job description

Claridge’s in Mayfair is seeking an exceptional Assistant Reception Manager to lead our Front Office team with warmth, professionalism and meticulous attention to detail.

You will train staff, maximise occupancy and revenue, uphold Forbes and LQA standards, and deliver memorable guest experiences in a five-star, fast-paced environment. This role offers a competitive salary and extensive Maybourne benefits, including health and wellbeing support and career development opportunities.